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Can't connect printer to laptop. Wirelessly. I'm not sure…

Customer Question
Can't connect printer to...

Can't connect printer to laptop.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I'm not sure I've done any of that. I'm quite the novice at this.

Submitted: 6 months ago.Category: Printers
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Answered in 3 minutes by:
3/17/2018
Technician: Kamil Anwar, Technician replied 6 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Technician: Kamil Anwar, Technician replied 6 months ago

What is the make and model of your printer?

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Customer reply replied 6 months ago
Epson wf2750
Technician: Kamil Anwar, Technician replied 6 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 6 months ago
On
Customer reply replied 6 months ago
No
Technician: Kamil Anwar, Technician replied 6 months ago

Have you installed Printer manufacturers software?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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