Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Trying to scan document and save to computer. Seem to be in…

Customer Question
Trying to scan document...

Trying to scan document and save to computer. Seem to be in a loop with scanner directions

Technician's Assistant: What's the brand and model of your printer?

Canon MX922

Technician's Assistant: How long has this been going on with your MX922?

First time I am trying to do this

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It has been awhile

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
3/17/2018
Technician: Suhasini Velu,
 replied 6 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an I Mac with operating system OS X Yosemite and a
I have an I Mac with operating system OS X Yosemite and a Canon MX922 I simply cannot print!! The printer is not even two years old. I have had ongoing problems with messages that range from put paper… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I want to set iMac pc to receive in email from canon mx922
I want to set iMac pc to receive in email from canon mx922 printer … read more
John Castle
John Castle
BSC in Computing Network Management and Design
262 satisfied customers
I scan documents and pictures using MX922.and Windows 10 and
I scan documents and pictures using MX922.and Windows 10 and every time I am frustrated. Where do I look for the scans ---in documents, in downloads, or in pictures … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a canon mg 7520 and am scanning prints to my mac
I have a canon mg 7520 and am scanning prints to my mac laptop latest software. all goes well using the canon app, but several times I get a "cannon communicate with scanner.... code 15, 157, 0. I hav… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Can't get the scanner to work on my new CAnon PIXMA MG2920.
Can't get the scanner to work on my new CAnon PIXMA MG2920 … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have a Canon MX922. In doing multiple-page scanning. it
Hi Pearl: Greetings! I have a Canon MX922. In doing multiple-page scanning. it scans an additional blank page in the between the pages. So instead of scanning 5 pages, I get a 10 page pdf. Can you hel… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
470 satisfied customers
How do i scan from my cannon mx922 to my macbook pro, no it
how do i scan from my cannon mx922 to my macbook pro … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
My cannon mx922 seems not to want to scan, Purchased January
Purchased January 2016. When I try to scan to photos, it says scan complete, but nothing is there. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
829 satisfied customers
I downloaded the set up to a new computer, have my
I downloaded the set up to a new computer, have my printer/scanner recognized/linked. Start scanning process and when the image garden pops on the computer screen, I get an error message that states a… read more
Andrew Harris
Andrew Harris
Consultant
74 satisfied customers
How do I scan old photos directly into the USB drive from my
How do I scan old photos directly into the USB drive from my Canon MX922 computer? I can do documents, but am having trouble with photos.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I have MX922 printer/scanner. How do I send scanned images
I have MX922 printer/scanner. How do I send scanned images to email? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I have a Canon MX922 4-way printer. I recently purchased a
I have a Canon MX922 4-way printer. I recently purchased a notebook computer with Windows 10 and have wirelessly connected the printer to the computer. The printing, photocopying and fax all seem to b… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I am trying to connect my Canon LIDE 210 scanner (which
I am trying to connect my Canon LIDE 210 scanner (which worked fine under Windows) to my iMAC. I have installed all of the relevant drivers but the scanner appears quite unresponsive, even when I conn… read more
Jon
Jon
Bachelors Degree
780 satisfied customers
How do I scan documents in my P, Oops. Hit send before I got
Oops. Hit send before I got that in. PIXMA MX922 printer. I have the LAN set up and it prints from my Macbook Air very nicely, but I have not been able to put a signed document into the printer and scan it back to my laptop. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I'm having trouble with scanning documents on my MX922 and I
I'm having trouble with scanning documents on my MX922 and I was looking for the scan driver I can download. Please Help! Fred … read more
Alex Lako
Alex Lako
JustAnswer Expert
Electronics Engineering Technologist
33 satisfied customers
I have a Canon all-in-one printer and for some reason, the
I have a Canon all-in-one printer and for some reason, the printer is not recognizing the scanner (that is IN the printer). I haven't had this problem in the past, and I can't seem to find a way to fi… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I have scanned a document I want to send as an attachment to
I have scanned a document I want to send as an attachment to an e-mail,bbut cannot find how to save it for this purpose. The priinter is a Canon MX320… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
I have a Canon CanoScan Lide 200 scanner. My computer crashed,
I have a Canon CanoScan Lide 200 scanner. My computer crashed, but was repaired, but I have to re-install this DRIVER. I have the set-up disc and it seems to install correctly. However, when I try to … read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,435 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x