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I have an Asus zenbook laptop. I've had problems printing…

Customer Question
I have an Asus...

I have an Asus zenbook laptop. I've had problems printing from it on my HP25808B Photosmart plus b210 printer. Sometimes it prints the sheet, but then a few minutes later I get an error message saying the sheet can't be printed. Other times the sheet doesn't print. I check the printer icon on my computer and it tells me it's printing, but it never does. I try to delete the sheet from the queue and can't do that until several hours later. As long as the queue says the sheet is printing, I can't print anything else. This doesn't happen when I print to my Epson printer. I've uninstalled and reinstalled the printer driver, but the problem continues. Any ideas?

Technician's Assistant: How are you connecting to your Epson printer: wirelessly or by USB?

Wirelessly, same as the HP

Technician's Assistant: When did you last update the printer driver software?

Good question. Probably not for a while. I'm not sure I even know how to do that.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Will the printer expert get me the information on how to update the driver?

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
I had to go to a different site to get my problem solved as I couldn't wait for your answer. Sorry. Please refund my $5.00 back on my card. Thanks
Answered in 4 hours by:
3/17/2018
Technician: Russell H., Printer and Office Tech replied 6 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 13,150
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

13,150 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

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Bernie

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6+ years experience, Microsoft MCDST/CompTia A+ Certified

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Sudipto

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Md. Sadique

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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