Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an Epson ET-2550 bought 2016-09-02. It does not print…

Customer Question
I have an Epson...

I have an Epson ET-2550 bought 2016-09-02. It does not print black properly. I have used clean printer function several times. I only works for 2-3 sheets and problem is back again. It has gotten worse since i filled new ink

Technician's Assistant: What kind of computer or device are you printing from?

Lenovo Think pad

Technician's Assistant: How long has this been going on with your ET-2550?

Via wifi

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Lenovo Think pad windows 10

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/17/2018
Technician: jeffreybongers, Engineer replied 4 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 939
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the Epson ET-2550 printer?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 4 months ago

Understood. Great!

I also see there is a firmware available, have you also installed this?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
But problem is related to printer head and black
Customer reply replied 4 months ago
I is ok to print blue for example
Technician: jeffreybongers, Engineer replied 4 months ago

Understood.

When we put back the old catridge, then do a test print.

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
There is not catrride it is a refill printer Epson ET-2550. The problem is with the nossle or the printer head. I run the cleaning programs on the printer but it only works for 2-3 sheets and the problem with black is back again. I have filled black ink resent.
Technician: jeffreybongers, Engineer replied 4 months ago

Understood.

Can we please try the following:

Try powering off the printer, pull the power cable out of the printer, wait for 1 minute, then put the power cable back in. After this try printing again.

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
OK i will do that
Technician: jeffreybongers, Engineer replied 4 months ago

Great!

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 4 months ago

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate my answer after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Printers Question
Customer reply replied 4 months ago
Hi
It did not work. I think it is something wrong with the ink supply for black color. I would like to have a new printer as I think this is a technical fault
Technician: jeffreybongers, Engineer replied 4 months ago

Understood.

What is the serial number of the printer?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
WBTK028636
Technician: jeffreybongers, Engineer replied 4 months ago

great!

Kind regards,

Jeffrey

Ask Your Own Printers Question
Technician: jeffreybongers, Engineer replied 3 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask jeffreybongers Your Own Question
jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 939
939 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

jeffreybongers is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
We are trying to refill the blue and black ink and the wells
We are trying to refill the blue and black ink and the wells are full but the ink is not coming out on the printed pages. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
IT says ERROR and won't print. Just prior to that I had a
IT says ERROR and won't print. Just prior to that I had a correctly printed copy... followed by a copy that had interrupted lettering as though it was low on ink. The ink level is above half way mark.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
ET-2550. Weak black printing, faded type. Have filled tank.
ET-2550. Weak black printing, faded type. Have filled tank. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My cyan cartridge was running out. I bought a new Epson
My cyan cartridge was running out. I bought a new Epson refill and filled the cyan ink holder. Then I tried printing again and there was no blue color at all. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have re filled the black ink reservoir but it still not
Hi I have re filled the black ink reservoir but it still not printing black only colours, how long does it take to come through as the reservoir was empty before filling … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
After I refilled black ink, the printing quality is poor and
after I refilled black ink, the printing quality is poor and no words are just lines … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
The black ink has stopped on my ET-2550 printer. Epson
It was low on black ink a few weeks ago and the blacks stopped printing … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
It says it is not connect oto system also I have not
it says it is not connect oto system also I have not changedthe ink not sure of the problem. ER-2550 printer … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
There are blank lines across the printing - Epson ET-2550
There are blank lines across the printing - Epson ET-2550 and I don't have a manual. … read more
jeffreybongers
jeffreybongers
Engineer
939 satisfied customers
Will not print black from ET 2550, epson et 2550, mac, 2
refilled black ink as printed all blk copies and then stopped so refilled blk ink... still does not print… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
The black ink does not seem to be working, even though I
the black ink does not seem to be working, even though I just refilled the ink, and I have test the level, Epson ET-2550 refillable … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Horizontal lines in picture, tried clean cycle still
horizontal lines in picture, tried clean cycle still problem … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
When I try to print there are numerous bars down the page
Hi, when I try to print there are numerous bars down the page where the print is partially missing. The black ink has been checked and topped up. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Epson ET 2550 won't print after refilling reservoirs. It's
Epson ET 2550 won't print after refilling reservoirs. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a ET-2550. It suddenly stoped printing with the black
I have a ET-2550. It suddenly stoped printing with the black ink. The reservoir is full and I did a nozzle cleaning twice What can I do now? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Epson ET-2550 Ecotan 01343920446purchased June 2016. Will
Epson ET-2550 Ecotan 01343920446purchased June 2016. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have had an Epson printer previously. I just bought a new
I have had an Epson printer previously. I just bought a new Epson ET-2550 printer. I have attached it to my electrical outlet, and to my computer, and I have switched it on. The window looks right, bu… read more
Rylan Sharpe
Rylan Sharpe
IT Manager
Master\u0027s Degree
69 satisfied customers
ET 2550 ran out of black ink, have filled it and now tried
ET 2550 ran out of black ink, have filled it and now tried to print but ink does not seem to be coming out onto paper??… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x