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I just bought an HP Officejet Pro 6968 and can't get it to…

Customer Question
I just bought an...

I just bought an HP Officejet Pro 6968 and can't get it to print

Technician's Assistant: What kind of computer or device are you printing from?

An HP Pavillion computer

Technician's Assistant: How long has this been going on with your OfficeJet?

I just bought it tonight

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1018

I have no idea

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just need the printer to work. Thanks

Submitted: 4 months ago.Category: Printers
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Answered in 2 hours by:
3/17/2018
Technician: Joel Kalman, Engineer replied 4 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,027
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 4 months ago

What is your computer operating system?

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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