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Normally, a "house" icon shows on the face panel of the

Customer Question
Normally, a "house" icon...

Normally, a "house" icon shows on the face panel of the printer (Photo 7855). It shows a "?". Why?

Technician's Assistant: What's the brand and model of your printer?

HP ENVY Photo 7855

Technician's Assistant: How long has this been going on with your printer?

Today

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

There was a Win update two days ago

Submitted: 5 months ago.Category: Printers
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Answered in 14 minutes by:
3/16/2018
Technician: Sheri, Expert replied 5 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 847
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. First, try the following steps:

Turn the printer off, then on.

In the search on the bottom, type device manager and select device manager from the list that opens. Click the arrow next to Printers.

Right click on your printer and choose update driver. Then choose search automatically for updated driver software. Then, if presented, allow to search Windows Update. If a new driver is found in this process, allow it to update. Then test.

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.
Regards,
Sheri-Expert

Regards,

Sheri-Expert

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Technician: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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