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I don't know how to open the printer to change the ink

Customer Question
I don't know how...

I don't know how to open the printer to change the ink cartridge.

Technician's Assistant: What's the model of your printer?

Epson

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Where does the cartridge go?

Submitted: 4 months ago.Category: Printers
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Answered in 5 minutes by:
3/16/2018
Technician: Nathan, Engineer replied 4 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,716
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This is not an automatic process as on some other printers, some menu steps are required prior to physical replacement:
Press the home (house icon) button and select Setup (wrench icon) > Maintenance > Ink Cartridge Replacement.

Lift up the scanner unit (below the glass)

Open the cartridge cover

Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.

Gently shake the new cartridge four or five times, then remove the cartridge from the package, removing the yellow tape.

Insert the new cartridge into the holder and push it down until it clicks into place.

Close the cartridge cover and push it down until it clicks into place.

Select Check on the LCD screen to make sure the cartridge or cartridges are installed correctly.

Close the scanner unit.

Let me know if that works for you, please.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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