Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Black ink will not feed - replaced the cartridge twice

Customer Question
Black ink will not...

Black ink will not feed - replaced the cartridge twice (thought the first may be a dud) still not printing in blck - also will not photocopy

Technician's Assistant: What's the model of your printer?

Sorry - MFC 290c

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error message - since the low ink one - it proceeds as if it will pring - then nothing prints - lots of blank paper - except for the G Mail Logo in color (it is now fading - after several attempts)

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 hours by:
3/17/2018
Technician: Russell H., Printer and Office Tech replied 5 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,967
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your printer question.

Ask Your Own Printers Question
Technician: Russell H., Printer and Office Tech replied 5 months ago

I think you should try a certain cleaning procedure that I have found effective, first.

In outline:
1. Clean the (black) printhead. (Using the Maintenance function in the printer's own Menu, under Setup / Settings. Doing this cleaning by hand could damage it permanently.)
2. Wait 1/2 hour to several hours or overnight, leaving the printer On but unused (no print jobs, etc.)
This allows waste ink to soak into the printhead and hopefully dissolve dried ink etc.
3. Clean the printhead a second time.
4. Wait again (as in step 2 above) for 1/2 hr. to several hrs., printer On but unused.
5. Clean the printhead a third time.
Then test whether black ink is showing up at all in prints at this point. If it is, even faintly, then repeating this procedure will (eventually, at the cost of a certain amount of ink wasted in the process) clear up the clogged printhead.

After that fails, if it does fail, what you need to do is to decide whether replacing the printhead (which will cost something considerable, more than you would think usually) is better, given the printer's age, or whether it would be more preferable for you to replace the printer altogether with a new one (and hopefully recycle the old printer, always a good idea.)

So try the triple-cleaning-with-wait-times that I recommended, and get back to me if it doesn't work for you (so I can advise you further...)... or if it does help (- I always like to hear that something I recommended has worked!)

- If there is anything lacking in this answer, please " Reply To Expert " letting me know, and I will try to improve upon my answer.
- If this is the Answer that helps with the issue, then rating my Answer positively would be appreciated.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,967
12,967 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

12,967 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Canon MX890 just stopped printing. It feeds paper, it sounds
Canon MX890 just stopped printing. It feeds paper, it sounds like it's printing. But nothing. All cables connected. Rebooted everything twice. All catridges are full. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
12,967 satisfied customers
I have a Brother MFC-5890CN. Its been working perfectly until
I have a Brother MFC-5890CN. It's been working perfectly until a paper jam yesterday. I removed the jam and the feed is fine, but now the BLACK ink will not print. It only printed portions of a docume… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
i have a lexmark 2400 sries printer, its wireless. even if
i have a lexmark 2400 sries printer, its wireless. even if i connect the printer via printer cable the printer will not print. the printer moves the cartidges inside and it "sounds" like its pring but… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
My HP C309a prints fine when I use the print option on my lap
My HP C309a prints fine when I use the print option on my lap top, i.e. printing emails, or something on-line. But when I try to make copies just on my printer the black ink doesn't work. I have repla… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
12,967 satisfied customers
I was just given an unused MFC-290C but it wont print. It
I was just given an unused MFC-290C but it won't print. It receives a word document and I can hear the inkjet printing noise but the paper comes out blank. I just put $50 of ink (all 4 cartriges) and … read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
My Platinum Pro 905 cycles paper through the printer and it
My Platinum Pro 905 cycles paper through the printer and it makes all the re-assuring printer noises however, it will not actually put any printed words on the page. It simply produces blank sheets of… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
i have a brother printer model number mfc-290C. I cant get
i have a brother printer model number mfc-290C. I cant get the black to work. I have changed the cartridge twice with the same ending results. All of my other colors work except the black. iI have don… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
MFC-790CW I have one of the above printers. I have had problems
MFC-790CW: I have one of the above printers. I have had problems with it to a greater or lesser extent for as long as I have had it. The current problem is that black has stopped printing. The test pa… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
x6170. I keep getting error code 0502. This happens while
x6170. I keep getting error code 0502. This happens while attempting to pring from the desktop or copying.… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
i have a brother465cn. i just baught a new black ink cartrige
i have a brother465cn. i just baught a new black ink cartrige and installed it. im getting very poor quality black on paper. ive done everything in the troubleshooting guide to no avail. that cartridg… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
12,967 satisfied customers
My printer will not print. I am looking at an email, but when
My printer will not print. I am looking at an email, but when I press print, I get a blank page with extremely fi black lines (5 or 6 of them or a blank page. What is going on? Rennie… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
12,967 satisfied customers
I have a brother MFC-290C Printer. For some reason, my black
I have a brother MFC-290C Printer. For some reason, my black won't print at all. I've already replaced the black with a new cartridge 2 times, it just prints blank. The color does work. It is about 1 … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have just changed the ink cartridges in a Brother MFC 885CW,
I have just changed the ink cartridges in a Brother MFC 885CW, which I have done before. Except this time the print colors are all messed up when printting. The colors are not as they should be. When … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a Brother MFC-290C Fax, Scanner, Copier. I only want
I have a Brother MFC-290C Fax, Scanner, Copier. I only want to use black ink for the copier even though other colors (in addition to black) came with the machine. I replaced the black cartridge recent… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a mfc 420cn which has always performed adequately, if
I have a mfc 420cn which has always performed adequately, if a little slow. Now it does not seem to understand color printing. Just black and white (and grey) leaving any other color part blank. I hav… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have an HP DeskjetF4140 printer. It has been working perfectly
I have an HP DeskjetF4140 printer. It has been working perfectly this morning. Yesterday I ran out of black ink and replaced the black ink cartridge with an HP Brand Black Ink cartridge. I have been p… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Bought an MFC-490CW about a year ago. Didnt use it much. The
Bought an MFC-490CW about a year ago. Didn't use it much. The original black faded slowly, and I assumed the original cartridge was emptying. I replaced the black twice and still no black print. Other… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have replaced two cartridges on my Epson Stylus Photo R300
I have replaced two cartridges on my Epson Stylus Photo R300 Series printer. The other four our low! I cannot get my blck ink cartride to dispearse. It is an Epson cartridge - T0481. I also replaced m… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x