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I keep getting the message that the cassette 1 is out of…

Customer Question
I keep getting the...

I keep getting the message that the cassette 1 is out of paper but the letter size paper is in cassette 2. I never use cassette 1. It is for smaller sized stock.

Technician's Assistant: What's the brand and model of your printer?

Epson XP600

Technician's Assistant: How long has this been going on with your XP600?

Just started yesterday. It has always worked perfectly until now. I don't know how to have it select paper from cassette 2.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have been printing from my Lenovo laptop, my iPhone and my iPad. They have all worked fine until yesterday.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's about it

Submitted: 4 months ago.Category: Printers
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Customer reply replied 4 months ago
Please cancel my free trial and fees. I do not wish to participate
Answered in 58 minutes by:
3/16/2018
Technician: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 725
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Usually this is caused by the paper size having been changed. When you try to print a document, in the print dialog that comes up after clicking print, make sure it is set to letter size 8.5 x 11 in the paper or page setup.

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

Ask Your Own Printers Question
Customer reply replied 4 months ago
I fixed it by downloading more current drivers....Please be sure to cancel my free trial......
Technician: Sheri, Expert replied 4 months ago

You can call customer service at 1-***-***-****.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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