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How do I lift the cover on the HP 4630 to remove a paper jam…

Customer Question
How do I lift...

How do I lift the cover on the HP 4630 to remove a paper jam in the scan and copy tray

Technician's Assistant: What's the brand and model of your printer?

HP 4630

Technician's Assistant: How long has this been going on with your HP printer?

Since last night

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Haven't

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Paper fed was somewhat wrinkled so when the rollers grabbed the sheet of paper it was at an angle and caused a jam

Submitted: 4 months ago.Category: Printers
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Answered in 10 minutes by:
3/16/2018
Technician: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 731
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please click on the link below to watch a video that will show you all the steps involved to check and clear paper jams from all parts of your printer:

Link: https://www.youtube.com/watch?v=PrmI5a0yliQ

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

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Sheri
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 731
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Experience: Owner/Consultant at Computer Rescue, Inc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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