Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I installed new ink but my printer only prints light blue.

Customer Question
I installed new ink...

I installed new ink but my printer only prints light blue

Technician's Assistant: What's the model of your printer?

Workforce 520

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error messages. I can open the lid

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/16/2018
Technician: Specialist Sean S., Computer Support Specialist replied 4 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

Ask Your Own Printers Question
Technician: Specialist Sean S., Computer Support Specialist replied 4 months ago

Is light blue the only color that comes out from the 3 cartridges? Also, when did this first start happening?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It is not printing in any color but blue and black. I
It is not printing in any color but blue and black. I swapped out cartridges and it has been printing incorrectly ever since. The cartridges are installed correctly and clean. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Workforce WF-3540 Printer error code 0xF1. Said printer
Workforce WF-3540 Printer error code 0xF1. Said printer replace ink in middle of printing. opened lid to change ink and ink cassette did not move all the way to access. … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
I recently install a new replacement cartridge in my
I recently install a new replacement cartridge in my MFC-9560CDW. I kept getting a message about cyan cartridge is low on ink. Now, the blue prints but no other color. And I still get the message that… read more
Harry
Harry
2,048 satisfied customers
TRYING TO CHANGE CARTRIDGE IN MY Epson Workforce 520 and
TRYING TO CHANGE CARTRIDGE IN MY Epson Workforce 520 and cannot get the cartridge container to come out so I can open it … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Just bought a new WF-3640 and cannot print a page following
Just bought a new WF-3640 and cannot print a page following insert of the low capacity cartridges. The blue light is flashing near the power button. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an Epson WorkForce 30. I just installed two new black
I have an Epson WorkForce 30. I just installed two new black cartridges and the printer doesn't seem to work. Is there some way I can find out if the "colored" cartridges need to be replaced? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I installed new ink cartridges and still my printer is not
I installed new ink cartridges and still my printer is not working. My Workforce 630 is giving me an error "printer not activated" - error code 30. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My Epson WorkForce WF-2760 does not print colors as well as
My Epson WorkForce WF-2760 does not print colors as well as when I first purchased it. I have replaced the ink cartridges with Epson ink cartridges, ran the "print head nozzle check" and "print head c… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an epson workforce WF-3620. My wife replaced the ink
I have an epson workforce WF-3620. My wife replaced the ink and now there are horizontal lines about a half inch high where it does not print. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Printer error see documentation-on display screen-workforce
printer error see documentation-on display screen-workforce 520 … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
235 satisfied customers
I have an Epson WF 520. After changing the black ink
I have an Epson WF 520. After changing the black ink cartridge, I keep getting the message that says printer error. See documentation. I have followed the steps listed, but there is no paper in the pr… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We just went through a 3 day blackout (NJ). I properly shut
We just went through a 3 day blackout (NJ). I properly shut down both the computer and printer. I have been printing both Excel, Work, and Emails on the EPSON printer. It is wireless. I do use a fax n… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
My WorkForce 520 got a paper jam, which I cleared, and now
My WorkForce 520 got a paper jam, which I cleared, and now I get an error message, and the auto answer and wifi llghts blink. Is there any hope?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Have Epson Workforce 520. Got new cartridges, replaced the
Have Epson Workforce 520. Got new cartridges, replaced the old ones, machine says can not recognize the cartridges and will not print. Only difference between these cartridges and the old ones is that… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,629 satisfied customers
I just installed new high capacity 126 printer cartridges in
I just installed new high capacity 126 printer cartridges in my workforce 520 printer in place of the 125 cartridges that had run out of ink, but my printer won't recognize the new 126 cartridges. The… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I have a Canon W8200 , when i turn it on it it intiialises
I have a Canon W8200 , when i turn it on it it intiialises then comes up with printhead error - shutdown the machine. You cannot get into the menu to find the problem? Jason… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
My new Workforce 520 - - does not respond to my computer
My new Workforce 520 - - does not respond to my computer request to print. When I turn it on it says "printer error" And three lights flash the ON and WIFI and the Auto answer… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
How can I get my printer, the epson workforce 520 printer on
How can I get my printer, the epson workforce 520 printer on my computer? I purchased this 4 in 1 epson and when I click on the disk to run the set up it says there is nothing on the disk.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x