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My HP deskjet F4480 says I am out of paper, which I am not.

Customer Question
Hi Pearl! My...

Hi Pearl! My HP deskjet F4480 says I am out of paper, which I am not. It doesn't appear the paper roller is moving. Help!!!

Technician's Assistant: What kind of computer or device are you printing from?

Lenovo notepad

Technician's Assistant: How long has this been going on with your DeskJet?

I just got it from a friend who never used it

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't know, I thought it was automatically done

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thanks

Submitted: 4 months ago.Category: Printers
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Answered in 1 hour by:
3/16/2018
Technician: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 742
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please click on the link below to the troubleshooting page and follow the troubleshooting steps, in order:

Link: https://support.hp.com/us-en/document/c02231830

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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