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Won't print it says something is wrong with pin head.

Customer Question
Won't print it...

Won't print it says something is wrong with pin head

Technician's Assistant: What's the brand and model of your printer?

HPoffice Jet pRO 6830

Technician's Assistant: How long has this been going on with your printer?

JUST STARTED

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

DON'T KNOW About os

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of

Submitted: 6 months ago.Category: Printers
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Answered in 12 hours by:
3/17/2018
Technician: Joel Kalman, Engineer replied 6 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,095
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 6 months ago

Is your computer a Windows PC or an Apple Mac?

Do you mean that your printer says that there is something wrong with the printhead?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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