Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Brother MFC copier printer... I want to scan legal size docs…

Brother MFC copier printer.....

Brother MFC copier printer... I want to scan legal size docs to PC but it cuts of at letter size?

Technician's Assistant: What Brother model do you have?

Checking

Technician's Assistant: How long has this been going on with your Brother printer?

Mfc8710

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

No idea I'm covering using someone elses' pc and copier

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No..ty

Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
3/16/2018
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,637
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the instructions in the link below.

http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfc8710dw_us&ftype3=1993&faqid=faq00002061_001

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,637
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Shefin and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,637
6,637 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,637 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I need to scan a legal document to letter size. Brother MFC
I need to scan a legal document to letter size. Brother MFC J470DW. I only see scan letter. I don't see reduce legal to letter, except if I copy the document, not if I want to scan a document. Del PC … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
I have a Brother HL-4150CDN that has a Ledger Size Tray, and
Hello. I have a Brother HL-4150CDN that has a Ledger Size Tray, and it although it has satisfactorily printed in full Ledger size output in the past, for some reason it now prints the info in Letter s… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a MFC-8710DW all in one...When scanning to a mortgage
I have a MFC-8710DW all in one...When scanning to a mortgage title company, I've been told that the legal size paper that I am scanning, doesn't adjust out to legal size but stays in the letter size p… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
How to scan a legal doc with MCF-8460N, Brother MCF-8460N
how to scan a legal doc with MCF-8460N JA: What is the machine's exact make and model? And can you guesstimate how old it is? Customer: Brother MCF-8460N about eight years old JA: What kind of compute… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
I need to scan a legal document with a brother MFC J470DW.
I need to scan a legal document with a brother MFC J470DW. When I scan the legal document, it only registers a letter size document and part of the document is cut off. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a 6820 zerox printer and the error message says" load
hi. I have a 6820 zerox printer and the error message says " load tray legal" and the menu button will not allow me to change it.… read more
Joseph Varner
Joseph Varner
Bachelors of Science
51 satisfied customers
Lexmark x4650 When I try to print something by copy and placing
Lexmark x4650 When I try to print something by copy and placing on the printer glass , the copy comes out cut off . It is like it is stuck on a 5x7 size . Not sure what to do to fix it. Can you talk m… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Mfc-8710dwWhen I copy and/or scan a legal document using
mfc-8710dw When I copy and/or scan a legal document using the feeder or on the glass, the document is cut off. I have tried adjusting settings but have not found the proper setting. I do not have the … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have a Brother MFC-J4710DW printer/fax and I am trying to
I have a Brother MFC-J4710DW printer/fax and I am trying to scan from the printer to my pc a legal size document. However, whenever I scan it does not scan all of the document. It only scans as a lett… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I just installed a driver for 9840cdw for iMac, but mac is
i just installed a driver for 9840cdw for iMac, but mac is not recognizing the 2nd tray with legal paper. I want it to print by pdf size as some files i print have mixed letter and legal. why is it no… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
My Brother is a MFC 8950 DW--it prints legal and letter at
My Brother is a MFC 8950 DW--it prints legal and letter at the same time or it did until yesterday--the power was off for 3 minutes and now it will not print both--what can I do?… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I'm having a problem with a rebuilt HP Laser Jet 2430dtn (2
I'm having a problem with a rebuilt HP Laser Jet 2430dtn (2 tray) printer. One tray is letter. One tray is legal. I print a lot of e-docs (all .pdf) and some of them are in legal size. Even though I s… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Iown a Brother Multifunction Printer, Model #MFC-5890CN. While
Iown a Brother Multifunction Printer, Model #MFC-5890CN. While it prints 8.5" X 11" paper perfectly, it suddenly will not print envelopes. The envelope comes out of the printer as a blank envelope.. P… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Brother MFC7360n says manual feed, load paper on screen
Brother MFC7360n says manual feed, load paper on screen (even when I choose default or tray 1 for printing source) I don't want to use the manual feed, I want to use tray 1, any suggestions? I have un… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have a Brother MFC-6490Cw printer/copier/scanner/fax. Can
I have a Brother MFC-6490Cw printer/copier/scanner/fax. Can this machine scan legal size (8 1/2 x 14 inch) documents? It will copy and print legal size, but I can't get it to scan legal size. Help!… read more
Mercedes
Mercedes
Prepress Mgr., Mac & Software Geek
Vocational, Technical or Trade Scho
17 satisfied customers
I have the mfc-6490cw and am having trouble scanning 11x17
I have the mfc-6490cw and am having trouble scanning 11x17 docs. only scans the letter size portion of the doc.… read more
Bob
Bob
Vocational, Technical or Trade Scho
103 satisfied customers
I bought the MFC 8480DN for several reasons, one of the most
I bought the MFC 8480DN for several reasons, one of the most important being the ability to make legal size copies. (I can PRINT legal size with no problems.) However, I can't figure out how to make i… read more
Mac Tech
Mac Tech
IT Consultant
Bachelor\u0027s Degree
1,100 satisfied customers
I have a MFC-665CW & the screen shows I have wrong paper size
I have a MFC-665CW & the screen shows I have wrong paper size in it.It all of a sudden does that and i never changed the paper in it. It says to reload bt it has plent of paper in it.… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x