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My printer won't print black, I changed the red cartridge…

Customer Question
My printer won't print...

My printer won't print black, I changed the red cartridge and then it printed in red. How do I turn the black back on?

Technician's Assistant: What's the model of your printer?

Epson WF-2660

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error messages and I can open the cover. It is not locked.

Submitted: 4 months ago.Category: Printers
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Answered in 1 minute by:
3/16/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,625
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please try cleaning the printhead two or three times by following the instructions in the link below.

https://files.support.epson.com/docid/cpd4/cpd40871/source/printers/source/ink_functions/tasks/wf2660/cleaning_head_lcd_wf2660.html

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Customer reply replied 4 months ago
I did that yesterday.
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago

Hi,

Make sure that you are using exact model, and original cartridges. Then, try the following and let me know the response.

Remove all the ink cartridges from the machine.

Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.

Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.

If any of the cartridges are low, empty, leaking or bulging replace them.

Then turn off the machine and unplug it for 5 minutes.

Plug it back it and wait for the insert cartridges message. When inserting the cartridges back, make sure you insert the black cartridge first.

Insert the cartridges and check to see if the problem is still there.

Thank you.Customer/p>

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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,625
6,625 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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