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Printer head problem. Wireless;y. I don't know, so maybe…

Customer Question
Printer head problem Technician's...

Printer head problem

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless;y

Technician's Assistant: When did you last update the printer driver software?

I don't know, so maybe never.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just changed ink.

Submitted: 4 months ago.Category: Printers
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Answered in 19 minutes by:
3/16/2018
Technician: jeffreybongers, Engineer replied 4 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the printer?

What is the model?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 4 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Category: Printers
Satisfied Customers: 955
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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