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Tells me I have "A Cartridge Problem'...."asks me to remove…

Customer Question
Tells me I have...

Tells me I have "A Cartridge Problem'...."asks me to remove and reinstall....ie its I incorrectly installed"....After a dozen attempts I've given up.

Technician's Assistant: What's the brand and model of your printer?

HP Officejet Pro 6968

Technician's Assistant: How long has this been going on with your OfficeJet?

2 days.....I changed the three colors...They are dated July 2018

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I don't recall....but probably 6 mo ago.

Submitted: 6 months ago.Category: Printers
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Answered in 1 minute by:
3/16/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 6 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Do you get any message says about HP Instant Ink?

From where did you purchase the cartridges? Is it the exact model?

Thank you.

Shefin

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Customer reply replied 6 months ago
Purchased at Staples marked HP for HP Officejet Pro 6960.
Customer reply replied 6 months ago
Why can't you just tell me? What is my TOTAL COST incl. the in
itial?
Customer reply replied 6 months ago
What would be my total cost?
Customer reply replied 6 months ago
forget it....I'll find another outlet.
Technician: Dustin, Printer Repair Specialist replied 6 months ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 14,279
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Right now your total cost is between 35 and 38$. and if I cant help you, I will submit a refund request for you.

Would you like to continue, or do you want me to send you the refund link now?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Customer reply replied 6 months ago
Do NOT charge my credit card that I provided!
Will you confirm that I am NOT being charged?
If so, I will use you in the future if another problem evolves.
Technician: Dustin, Printer Repair Specialist replied 6 months ago

Not a problem, here is the refund link

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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