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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Tells me I have "A Cartridge Problem'...."asks me to remove

Customer Question

Tells me I have "A Cartridge Problem'...."asks me to remove and reinstall....ie its I incorrectly installed"....After a dozen attempts I've given up.
JA: What's the brand and model of your printer?
Customer: HP Officejet Pro 6968
JA: How long has this been going on with your OfficeJet?
Customer: 2 days.....I changed the three colors...They are dated July 2018
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: I don't recall....but probably 6 mo ago.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Printers
Expert:  Shefin replied 8 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Do you get any message says about HP Instant Ink?

From where did you purchase the cartridges? Is it the exact model?

Thank you.

Shefin

Customer: replied 8 months ago.
Purchased at Staples marked HP for HP Officejet Pro 6960.
Customer: replied 8 months ago.
Why can't you just tell me? What is my TOTAL COST incl. the in
itial?
Customer: replied 8 months ago.
What would be my total cost?
Customer: replied 8 months ago.
forget it....I'll find another outlet.
Expert:  Dustin replied 8 months ago.

Right now your total cost is between 35 and 38$. and if I cant help you, I will submit a refund request for you.

Would you like to continue, or do you want me to send you the refund link now?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Customer: replied 8 months ago.
Do NOT charge my credit card that I provided!
Will you confirm that I am NOT being charged?
If so, I will use you in the future if another problem evolves.
Expert:  Dustin replied 8 months ago.

Not a problem, here is the refund link

http://ww2.justanswer.com/help/how-can-i-request-refund-0