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My phone won't take a charge. It is a six I don't know more…

Customer Question
My phone won't take...

My phone won't take a charge

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

It is a six I don't know more than that

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Just last nite I held the power button and the other button down

Submitted: 5 months ago.Category: Printers
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Answered in 1 minute by:
3/16/2018
Technician: Richard, Technician replied 5 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is the phone still turning on?

Please let me know

Thank you

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Customer reply replied 5 months ago
it just shows red
Technician: Richard, Technician replied 5 months ago

Ok, connect it to the charger and hold the home and power buttons until you see the apple logo then release.

Let the phone restart and when it has, tell me if it now functions please

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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