Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Have an error on my Epsom 430 model - it says Error Code…

Have an error on...

Have an error on my Epsom 430 model - it says Error Code OXF1

Technician's Assistant: Is your Epson printer displaying the error on all print jobs, even after you restart it?

Yes I can not print anything because this ERROR comes up on the screen

Technician's Assistant: When did you last update the printer driver software?

Sorry have no idea what you are talking about - It is a fairly new machine and I will admit I took out a piece of paper that was not printing before it came out of the machine

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

NO - just need to print something

Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/16/2018
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,709
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,709
Experience: Printer and scanner problem resolver for over 15 years
Verified
Richard and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Error Code 0xF1 is still on the screen
Customer reply replied 1 month ago
What was that $23 I just page for and now I have to pay another $38

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Printers Question
Customer reply replied 1 month ago
I have an Apple iPad
Customer reply replied 1 month ago
Can you tell me what the $23 I just paid for?

Do you have a computer there?

Ask Your Own Printers Question
Customer reply replied 1 month ago
I am on my iPad right now and my printer is in my bedroom because they put it there to be close to the modem - why I have no idea but usually the printer worked but I will admit I took out a piece of blank paper from the printer before it fell on the floor and the error code 0xF1 came up.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 1 month ago
Took the plug out - error code came on - can’t use the printer at all -

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Customer reply replied 1 month ago

Sorry about this but I was totally interrupted at 9:45 until right now. I took all the ink out of the printer - cleaned the ink in the printer with a q tip and am now waiting the 10 minutes before putting the ink back into the printer. At 11:45 I will put the ink cartridges back into the printer and send you a message and hopefully the machine will work.

Did just what you asked - the ink was out for 15 minutes - used a q tip to clean the ink - put the ink back in (all of this with machine off) turned the printer back on and the error notice just came up again.

Thanks

It is the internal mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Ask Your Own Printers Question
Customer reply replied 1 month ago
Thank you so much - I will take it back to where I bought it and have them do whatever you told me that is needed.
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 44,709
44,709 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
We were using the HP ink replacement on our HP Officejet Pro
We were using the HP ink replacement on our HP Officejet Pro 6830 model and cancelled it do to bad cartridges being delivered to us. Now that we are back buying them, the printer suddenly had the blue ink cartridge not work anymore. The cartridge is full and aligned. Why does it not get recognized and work? … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
57 satisfied customers
I have an HP laser CP1215 and the computer connection does
I have an HP laser CP1215 and the computer connection does not work with my new laptop pavilion. Is there an adapter available? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I recently bought a new HP Office jet pro 6968. The previous
I recently bought a new HP Office jet pro 6968. The previous Hp printer had a black stripe running down the middle of the page. So it was recomended that I toss the old one and buy a new one. I have a… read more
John
John
Computer Science Engineer
Bachelor's Degree
5,094 satisfied customers
I cannot find any info for changing ink in the epson
I cannot find any info for changing ink in the epson workforce WF-3640 … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
57 satisfied customers
My MFC-J475DW printer is not printing very well. USB. Don't
My MFC-J475DW printer is not printing very well. JA: How are you connecting to your MFC-J475DW: wirelessly or by USB? Customer: USB JA: When did you last update the printer driver software? Customer: … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
My PIXMA MG5320 printer doesn't seem to be working tonight.
My PIXMA MG5320 printer doesn't seem to be working tonight. I have just written a letter on my Mac, sitting immediately next to the printer, and the printer won't do the job. … read more
Fran
Fran
IT Consultant
Associate Degree
170 satisfied customers
How do replace the ink cartriges in an hp offfice jet pro
how do replace the ink cartriges in an hp offfice jet pro 5720 … read more
Harry
Harry
1,418 satisfied customers
My printer .I changed the ink and it stopped working.The
my printer .I changed the ink and it stopped working.The green light and the resume light are flashing … read more
Donna French
Donna French
Bachelor of Science
49 satisfied customers
I am having problems with the touch screen not responding.
I am having problems with the touch screen not responding. this just happend an hour ago. I tried turning the printer on and off. No change. I just did a firmware update off of Epson's website. No cha… read more
Richard
Richard
Technician
44,709 satisfied customers
It does not print out the documents I send from my Computer.
It does not print out the documents I send from my Computer. … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
57 satisfied customers
A few days ago I was propted that my printer software was
A few days ago I was propted that my printer software was not current so I downloaded the latest software for my printer (HP Officejet Pro 8600) from the HP web site. But during the installation it sa… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
An error has appeared saying turn off & unplug, contact
Hi an error has appeared saying turn off & unplug, contact service centre … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
57 satisfied customers
I have spent the past two hours trying to connect to my new
I have spent the past two hours trying to connect to my new HP ENVY 5030 via our new TPG WIFI without any success Set Up is not Easy at 123.hp.com! … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
After 2 months my new Office\Jet Pro 6720 does not print
after 2 months my new Office\Jet Pro 6720 does not print from the desktop, says it is out of paper, but does print from my cell or another home network laptop. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
I think my printer nozzles are clogged. I know there is a
Hi John. I think my printer nozzles are clogged. I know there is a menu item I can select to unclog them, but I cannot find a printer icon or any information about my printer on my computer. It is a d… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I'm getting horizontal lines when printing color photos on
I'm getting horizontal lines when printing color photos on Artisan 725. otherwise print quality is good … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
57 satisfied customers
Everything bad. 2nd day owning. the settings are gone. it
everything bad. 2nd day owning. the settings are gone. it wants borders- I change - it goes back I can't get it to copy. how can I delete all your superstuff and get a xerox printer. also it says clea… read more
Harry
Harry
1,418 satisfied customers
I have a 3600 cannon printer, it will not print regular
I have a 3600 cannon printer, it will not print regular paper only photo paper. … read more
Harry
Harry
1,418 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x