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Pearl,I have a Epson xp 410 I recently installed some new…

Customer Question
Hello,Pearl,I have a Epson...

Hello,Pearl,I have a Epson xp 410 I recently installed some new cartridges

Technician's Assistant: What's the model of your printer?

Xp 410 I turned it on the printer said it's paper jam,their's no paper in it yet

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Yes I can

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes it's a wifi setup my son has usually has set it up so ?

Submitted: 4 months ago.Category: Printers
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Answered in 2 hours by:
3/16/2018
Technician: Syseng, Engineer replied 4 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,840
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Since the printer was just recently working, I recommend a power reset as

that will drain errors from memory and may resolve the issue. Unplug the

printer power cord and unplug all peripherals. Then leave the printer for

about 5 minutes to let all power drain. Then plug the printer power cord

into a wall socket (not a surge protector or power strip) and then plug the

printer back into all peripherals. Then power up the printer and test to see

if the issue is resolved.

Please let me know the result and if you need further assistance.

Thanks,

David.

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Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,840
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Experience: Microsoft Certified with over 17 years experience in system integration and development

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