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I have a HP Evny 4500 and it will not print black, I have…

I have a HP...

I have a HP Evny 4500 and it will not print black, I have put in a new black

Technician's Assistant: What HP model do you have?

Evny 4500

Technician's Assistant: How long has this been going on with your HP printer?

A week or two

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Do not remember so it's been a while

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Answered in 4 hours by:
3/16/2018
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,107
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 4 months ago
Did not work

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

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Customer reply replied 4 months ago
Did not work

Thanks

It is the printhead that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,107
Experience: Printer and scanner problem resolver for over 15 years
Verified
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Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,107
47,107 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

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