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I have just bought a Canon Pixma TR7500 printer. When the…

Customer Question
I have just bought...

I have just bought a Canon Pixma TR7500 printer. When the Canon quick menu comes up it does not include the scanner. The scanner is quite separate and I can not get it to scan in PDF. Can yu pls help.

Technician's Assistant: Is there an error code on your Pixma when you try to scan?

No

Technician's Assistant: When did you last update the printer driver software?

I bought the printer 3 days ago, I would have though that the driver software was current.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Apart from the installation being exceedingly complicated, no.

Submitted: 6 months ago.Category: Printers
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Answered in 2 minutes by:
3/16/2018
Technician: Viet - Printer Tech, Printer Technician replied 6 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,536
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Do you see the Canon Utilities / IJ Scan Utility program on your computer?
Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 6 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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