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I have an Epson WF7620. I can printer from my computer to…

Customer Question
Hello Pearl, I...

Hello Pearl, I have an Epson WF7620. I can printer from my computer to the printer, but when I try to scan with the printer, it is not seeing the printer. Both are on my wifi and have good connections.

Technician's Assistant: Is there an error code on your WF7620 when you try to scan?

It doesn't give me the option to choose the computer. If I pick last used, it gives communication error, check if computer is connected.

Technician's Assistant: When did you last update the printer driver software?

About a month ago, you all sent me a replacement because my original had a printer head issue. I don't think I have been able to use this one at all by scanning, and the bottom tray gets a paper jam every time it tries to pull from it.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I think that is all

Submitted: 4 months ago.Category: Printers
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Answered in 3 minutes by:
3/16/2018
Technician: technicalcat, Consultant replied 4 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,578
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using JustAnswer. This is an independent, pay-per-question, fee-based technical support site.

My name is ***** ***** I will help you now.

Are you trying to start the scan from your computer, or by pressing a button on the printer itself?

NOTE: To reply to me, please type your message in the box below and click the button to send.

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Customer reply replied 4 months ago
Pressing the button on the printer
Technician: technicalcat, Consultant replied 4 months ago

Have you tried going to your printer control panel on computer and clicking on your printer to start a scan? You may also have scan software installed. Starting from computer is best way to go for scanning, unless you can't or won't do that for some reason.

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