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I have a Canon Pixma MG5520. It stopped printing and it has…

I have a Canon...

I have a Canon Pixma MG5520. It stopped printing and it has a support code #1403: The type of print head is incorrect. Install the correct print head.

Technician's Assistant: Is your Pixma displaying the error on all print jobs, even after you restart it?

Yes.

Technician's Assistant: When did you last update the printer driver software?

I never have...YIKES!

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No...I am so" tech-out-of -it"!

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/16/2018
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,839
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Since the printer was just recently working, I recommend a power reset as

that will drain errors from memory and may resolve the issue. Unplug the

printer power cord and unplug all peripherals. Then leave the printer for

about 5 minutes to let all power drain. Then plug the printer power cord

into a wall socket (not a surge protector or power strip) and then plug the

printer back into all peripherals. Then power up the printer and test to see

if the issue is resolved.

Please let me know the result and if you need further assistance.

Thanks,

David.

Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,839
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified
Syseng and 87 other Printers Specialists are ready to help you
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Customer reply replied 4 months ago
I finally tried and nothing....Same thing Support Code 1403....type of printer head is incorrect.

Ok then next remove the print head from the printer, then reinstall it and power down then power up to see if the error has cleared.

Click the link below to see a video that shows how to remove the print head:

click here

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Customer reply replied 4 months ago
I took out the printer head (cleaned it) and reinstalled it...powered down then powered up...still the same support code 1403.
Customer reply replied 4 months ago
When will you connect?

My apologies - I had to step away from the computer. Will you be available later this evening?

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Customer reply replied 4 months ago
Probably about 8pm Tucson time.....Will you be available?

I am available now. I will also be available tomorrow morning PDT.

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Customer reply replied 4 months ago
Can you help me at 10am PT this morning?

Hello - my apologies for the delay. I am available now if you would like me to connect.

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Customer reply replied 4 months ago
May be tomorrow we can link up....What is the best time for you?

Would you be available later this afternoon/evening PDT?

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Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,839
7,839 Satisfied Customers
Experience: Microsoft Certified with over 17 years experience in system integration and development

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