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My HP officejet pro 8600 premium has an error saying 'ink…

Customer Question
My HP officejet pro...

My HP officejet pro 8600 premium has an error saying 'ink system failure' although i still have plenty of ink in the cartridges

Technician's Assistant: Is your OfficeJet displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Today

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Do i need a new print head?

Submitted: 5 months ago.Category: Printers
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Customer reply replied 5 months ago
Any answer yet? Been about 40 minutes!
Answered in 4 hours by:
3/16/2018
Technician: Harry, Engineer replied 5 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,842
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 5 months ago
No I do not want remote assistance.
Technician: Harry, Engineer replied 5 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 5 months ago
Same error message
Technician: Harry, Engineer replied 5 months ago

How old is the printer?

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Customer reply replied 5 months ago
2012. Out of warranty
Technician: Harry, Engineer replied 5 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

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Category: Printers
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