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New 12.hp.com my new 5030hp printer has accepted ink

Customer Question
New 12.hp.com my...

New 12.hp.com my new 5030hp printer has accepted ink cart.colour but seems to have jammed and won't clear the casing .i have pressed the recovery button

Technician's Assistant: What's the brand and model of your printer?

GP 5050envy

Technician's Assistant: How long has this been going on with your printer?

I am 86 It is new

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I am elderly but not stupid

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It is not much use to me if it does not take the black ink cart.

Submitted: 4 months ago.Category: Printers
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Customer reply replied 4 months ago
How can I take a photo ,I will lose you
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
My new printer was purchased on 13.3.2018 at 11 am
Customer reply replied 4 months ago
Am I wasting your's and my time ,would it be better to return it to the store
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.can I release it
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.Can I release it
Customer reply replied 4 months ago
I am still waiting for your advice
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
3/16/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,605
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 4 months ago
I did not intentionally go to another ,you were my original contact, I am a frustrated great gran mother who doesn’t want her grandchildren to know how useless ICAN be. Please goahead
Customer reply replied 4 months ago
I have already given my bank details
Customer reply replied 4 months ago
I feel it’s best that I return the printer to the store thank you
Customer reply replied 4 months ago
I have paid $52 but cannot wait for an answer I am returning the printer
Technician: Harry, Engineer replied 4 months ago

OK thank you

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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