Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My husband printer is making a horrible noise. Cannon prima…

Customer Question
My husband printer is...

My husband printer is making a horrible noise

Technician's Assistant: What's the brand and model of your printer?

Cannon prima 90000

Technician's Assistant: How long has this been going on with your Canon printer?

We just bought off ebay so today I guess

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Running Windows 10

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Makes loud slacking noise for about 30 seconds then stops making noise. Green and yellow lights flash.

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 7 minutes by:
3/15/2018
Technician: Nathan, Engineer replied 4 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,823
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This message indicates a carriage fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

Given the advanced age this is most likely a hardware defect. In the future, I would never recommend buying a used printer, for this reason.

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Ask Your Own Printers Question
Customer reply replied 4 months ago
Please cancel my charge thanks
Technician: Nathan, Engineer replied 4 months ago

I have no ability to cancel or refund anything.

I have already provided the above answer, under the fees you've agreed to.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 4 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,823
30,823 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Ca, 12 months and it is Canon MG2520, from PC on windows8, I
I haven't used the printer for 12 months and it was fine the last time I used it … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have thelong greeny light flashing third light up, agenot
I have thelong greeny light flashing third light up … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to print and it makes a migraine inducing
I am trying to print and it makes a migraine inducing beeping … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Juat bought my printer today....the green light wont stop
Hi juat bought my printer today....the green light wont stop flashing … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My printer will not print. It makes a noise like it's trying
My printer will not print. It makes a noise like it's trying but then stops and the alarm light goes on. I have taken out the cartridge and replaced, I have checked the paper. There does not seem to b… read more
Nathan
Nathan
Engineer
Bachelors of Science
30,823 satisfied customers
Cannon mx880 just installed PGI replacement ink cartridge
Cannon mx880 just installed PGI replacement ink cartridge which sent printer into immediate horrible noise and error message. Turned off, turned on. Repeat. Unplugged. Still no action. Cartridges stuc… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I cant get the printer to print. I switch on, it starts moving
I can't get the printer to print. I switch on, it starts moving for a few seconds, then there's a loud click, it stops, and the problem light flashes. I can't change the cartridge as I find them on th… read more
Mike Taylor
Mike Taylor
44 satisfied customers
My Canon MP560has started to flash yellow and green and I have
My Canon MP560has started to flash yellow and green and I have been advised to unplug the mains lead and to contact you for advice The printe r cartridges are all fuly charged ad there is sufficient p… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
Epson Printer D92 Both green and red lights come on, makes
Epson Printer D92 Both green and red lights come on, makes usual noise as if it going to print but does not. Ink cartridges and paper seem to be ok.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Yesterdday while printing envelopes my Cannon S530D stopped
Yesterdday while printing envelopes my Cannon S530D stopped printing and gave me an error indicating that I shoul press the "Resume" button and if it still did not work to turn the printer off and res… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
My cannon i9900 acts as it does when it runs out of ink or
My cannon i9900 acts as it does when it runs out of ink or paper. The light flashes yellow five quick times and then green for a second. The paper is fine and the inks are all fine. I unplugged the pr… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a Canon MP630 printer showing service error 5C00 (4
I have a Canon MP630 printer showing service error 5C00 (4 yellow flashes), after making loud noises which I guess is a slipping clutch? Have tried resetting, cleaning rollers, looking for obstruction… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Hi! Having a problem with our R280 Photo Printer. Changed the
Hi! Having a problem with our R280 Photo Printer. Changed the yellow and black, now it wont print. Power button keeps flashing green, Ink button never changes. Help!!!!… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Hiya, I have a small/medium Canon Photocopier - Cannon -
Hiya, I have a small/medium Canon Photocopier - Cannon - F126300 / PC 7RE or: (SLA 09309). Takes Cartridge - Cannon A30. It is pretty old, but has been brilliant. I just switched it on, and it is maki… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
when the power shuts of and comes back on it makes a funny
when the power shuts of and comes back on it makes a funny noise andonlythe power light is flashing i cannot copy or fax please help… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
My printer malfunctioned when I tried to add paper while printing.
My printer malfunctioned when I tried to add paper while printing. The red light came on, no blink. When I tried to restart, the printercarriage moved slowly toward left, the printer made a rasping no… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
my printer hp deskjet 920c stopped printing, the red light
my printer hp deskjet 920c stopped printing, the red light is continuously flashing. Recently quite often I had a very loud metalic noise while printing. can you help? I can't even seem to be able to … read more
Help Desk Tech
Help Desk Tech
Master\u0027s Degree
62 satisfied customers
My HP LaserJet 6L Printer has begun to scream when asked to
My HP LaserJet 6L Printer has begun to scream when asked to print. It is a very loud noise and lasts for a few seconds than turns off and no print is produced or paper even pulled into the machine. An… read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x