Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I can't print in black. I went to trouble-shooting and was…

I can't print in...

I can't print in black. I went to trouble-shooting and was told I had to download to up to date. To install, I need a password. I have no idea what it is. Help

Technician's Assistant: What's the brand and model of your printer?

Brother MFC-J410W

Technician's Assistant: How long has this been going on with your MFC-J410W?

Since yesterday. I put in a new ink cartridge and it didn't help

Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
3/15/2018
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,758
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

If you try to make a copy, directly from the glass (in black only mode) how does that come out? A blank page?

Ask Your Own Printers Question
Customer reply replied 4 months ago
it came out blank.

Thank you for checking.

There is no troubleshooter or updated needed, that is not applicable to this situation, which is a printer hardware issue,

Ask Your Own Printers Question
Customer reply replied 4 months ago
What I need is how to change my log in on Brother so I can download the updated material.

This is not an update issue, there is no update that would fix this.

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

It is normal to see the black nozzles fail first as they get the most use, especially on such an old machine.

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print any better, you’ll need to do a manual cleaning as a next step.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2010 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $150; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 4 months ago
Thank you, Nathan. When the $39.00 fee came up, I thought I should probably just replace the machine. Thank you. I was told the $5 was refundable. How do I get that back?

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

You have paid the full agreed upon fees (5 to ask your question + balance/total upon speaking with me here) noted on the payment page when posting your question for this chat support.

You may have misread. The 5 is not refunded at this point. You'd only get that back if you didn't receive an answer. I provided the above answers, so you pay the 5 + the agreed upon balance. This is a paid support service, it is not free help. For comparison purposes, had you gone to any repair shop they would charge you a minimum $125 diagnostic fee for the exact same answer I gave you for about 1/3 of that.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/2wPdNRJ or http://amzn.to/2hQLirU

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/2fdn5PG

while a color model is about twice that: http://amzn.to/1n4I7Q5

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,758
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
They didn't add any conditions. Just checking. I appreciate your help and agree that you gave the best possible answers.

You're very welcome!

And I apologize for any confusion, not sure what is showing on your end, but all of the fees and processes should have been listed on the payment page, though many people click through without noticing them.

Ask Your Own Printers Question
Customer reply replied 4 months ago
I gave you 5 stars. I hope you got them. Then I ran the cleaning function and it worked. Ta-da! Thanks

Yes I see that now, thank you very much, and glad to hear the cleaning did the trick!

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,758
30,758 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I went to install a new yellow ink cartridge. It couldn't
I went to install a new yellow ink cartridge. It couldn't detect the cartridge. I tried several times. So then I put the old one back in and it detected it. I took it out , tried the new one, still no… read more
Nathan
Nathan
Engineer
30,758 satisfied customers
I have new ink cartridges in MFC-J6710DW Brothers Printer.
I have new ink cartridges in MFC-J6710DW Brothers Printer. When in print mode, the results give a weak print or almost no print when using. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I have a Brother MFC-J410W printer. Someone put a yellow cartridge
I have a Brother MFC-J410W printer. Someone put a yellow cartridge in the black slot.I replaced the yellow with black, like it was supposed to be. Now my printer will only print yellow when I want it … read more
Nathan
Nathan
Engineer
30,758 satisfied customers
My Brother MFC-J410W will not print black. I have all new
My Brother MFC-J410W will not print black. I have all new cartridges and have cleaned the print head numerous times. The cartridge just stopped one day.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
We had a Brother MFC 790 which started having trouble printing.
We had a Brother MFC 790 which started having trouble printing. We cleaned it & put 4 new Brother ink cartridges in (3colour & Bk) still no improvement so we brought a new Brother MFC 490, which takes… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a Brother LC61 copier. I put in a new ink cartridge,
I have a Brother LC61 copier. I put in a new ink cartridge, thinking that was the problem, but it still won't copy. I've also run it through 3 cleaning cycles, but still nothing. Why?… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
My Brother MFC-5890CN acts like it is printing a document but no ink or print on paper. C
My Brother MFC-5890CN acts like it is printing a document but no ink or print on paper. Copies print no problem. It's just when I send a doc to print.… read more
jjjjm2011
jjjjm2011
PMEL Technician
Associate Degree
22 satisfied customers
My Brother LC61 had been working like a champ until yesterday
My Brother LC61 had been working like a champ until yesterday when it appeared the black ink cartridge went out yet only in the machine a week (recently replaced.) I tried putting in another new ink c… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I have a problem with my Cannon PIXMA MP780 Printer. It creates
I have a problem with my Cannon PIXMA MP780 Printer. It creates horizontal voids as well as horizontal blurred lines when printing. This happens in Color and black/white mode. How can I fix this?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Hi, we have a Brother DCP-165C printer which is not printing
Hi, we have a Brother DCP-165C printer which is not printing black at all. Have followed your trouble shooting guide, cleaned the heads, etc but to no avail. Please help!… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
HIDEEHO! Russell, hope its a good New Year. I have un-inst
HIDEEHO! Russell, hope it's a good New Year. I have 'un-installed' my XP files for my Brother MFC-3360C, then downloaded and installed the Brother MFC-3360C files for Windows 7 with brief success. Now… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
recently installed a Brothers MFC 240-c machine on a Vista
recently installed a Brothers MFC 240-c machine on a Vista o.s., it has worked fine through the initial set of original Brothers ink cartridges, have since installed re-manufactured cartridges, and it… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a HP printer,scanner copier C309g hooked to my IMAC.
I have a HP printer,scanner copier C309g hooked to my IMAC. I've had gorgeous prints until yesterday. A week ago I hanged ink cartridges, the 3 color ones and the photo black. I always use NEW HP ink … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
Purchased a Brother Multi-purpose printer MFC-490CW, it came
Purchased a Brother Multi-purpose printer MFC-490CW, it came with the color cartridges and since I had another printer I used the brother printer as a scanner only. My other printer fried itself, so I… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
have a brother MFC-6490CW .NOT PRINTING BLACK. COMES OUT YELLOWISH.
have a brother MFC-6490CW printer scanner fax. Yesterday, all of a sudden, it started printing out the text in yellow instead of black, whether I receive a fax or print something out, it doesn't print… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I just bought a new brother printer. I have some problems
I just bought a new brother printer. I have some problems with the black ink. I went thru the online troubleshooting and did as it suggested. I allowed the printer to clean itself 5 times. I even took… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Mfc-485cw and Mfc-465cn both stopped printing black about the
Mfc-485cw and Mfc-465cn both stopped printing black about the same time. tried replacing carts, mutipule cleanings, unplug machine still no print black. Help please… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My brother MFC 5450 unit went into self clean in the middle
My brother MFC 5450 unit went into self clean in the middle of the night. It is in my bedroom so I know it was like 3am when it did it. The next morning I have a error code 50. There is nothing jamed … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x