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MY COMPUTER UPDATED TO WINDOWS 10, NOW MY PRINTER WON'T

Customer Question
MY COMPUTER UPDATED TO...

MY COMPUTER UPDATED TO WINDOWS 10 , NOW MY PRINTER WON'T WORK . IT HAS BEEN OVER 10 DAYS ,SO I CAN'T GET BACK TO WINDOWS 8

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

IT IS HOOKED UP WIRELESSLY RIGHT NOW

Technician's Assistant: When did you last update the printer driver software?

I HAVEN'T

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

WELL I WOULD LIKE TO RESET MY COMPUTER BACK TO WINDOWS 8.1 , BECAUSE MY cANON PRINTER mp620 DOES NOT WORK IN WINDOWS 10

Submitted: 4 months ago.Category: Printers
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Answered in 3 minutes by:
3/15/2018
Technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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