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My computer won't boot normally. I can/t get to my desktop.

Customer Question
My computer won't boot...

My computer won't boot normally. I can/t get to my desktop.

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

HP Notebook, windows 10

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

The updates are automatic

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. I just need to be able to boot normally

Submitted: 5 months ago.Category: Printers
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Answered in 5 minutes by:
3/15/2018
Technician: Richard, Technician replied 5 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to boot the desktop?

Please let me know

Thank you

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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