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Printer cleared of paper but still saying paper jam. Office…

Customer Question
Printer cleared of paper...

Printer cleared of paper but still saying paper jam

Technician's Assistant: What's the brand and model of your printer?

Office Pro 8600 Plus

Technician's Assistant: How long has this been going on with your printer?

2 hours

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Have not

Submitted: 4 months ago.Category: Printers
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Answered in 5 minutes by:
3/15/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,180
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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