Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printer no longer comes on even if plugged onto electricity.

Customer Question
Printer no longer comes...

Printer no longer comes on even if plugged onto electricity. this started after heavy thunderstorm night before.

Technician's Assistant: What's the brand and model of your printer?

Canon Maxify MB2340

Technician's Assistant: How long has this been going on with your MAXIFY MB2340?

ONLY STARTED AFTER THUNDERSTORM otherwise printer was in good working order.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

By the way same problem after the storm the main tower of the computer all USB sockets stopped functioning i.e. for the printer, the mouse, the screen and the keyboard

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That is all thank you

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/15/2018
Technician: Nathan, Engineer replied 3 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,135
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 3 months ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty power supply or logic board. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc), which would be consistent with the storm you had.

This could also be the result of age related wear and tear, as a 2014 model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $150 range to have the internal power supply replaced, and a logic board would run you $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Customer reply replied 3 months ago
please find a local repair shop for me. living in RSA, KwaZulu-Natal, Durban eThekwini Metro Hillcrest Area code 3650
Technician: Nathan, Engineer replied 3 months ago

There actually is no local canon authorized shop. It would have to go in for factory service, and is not even worth having it looked at. Just sending it in for basic diagnostics would cost about $125, and not even cover any actual repairs, just for them to tell you the same answer that I did here. You can buy a new printer for less than half of what the minimum repair costs would be.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 3 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,135
30,135 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,779 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,389 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It says that our printer ink absorber is full and needs
It says that our printer ink absorber is full and needs cleaning. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have an Epson Printer Ex Premium 720 which I have had just
Hello Pearl I have an Epson Printer Ex Premium 720 which I have had just 2 years. I previously had a XP700 & this problem also occurred I am getting black run blotches on side every time I print . I h… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
1.will sound as if printing but nothing on paper but will
1.will sound as if printing but nothing on paper but will copy perfectly. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
I can't connect with my printer. Wirelessly. Never that ican
I can't connect with my printer. JA: How are you connecting to your printer: wirelessly or by USB? Customer: Wirelessly JA: When did you last update the printer driver software? Customer: Never that i… read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
Helo, my claim code was damaged, when i tried to remove the
helo, my claim code was damaged, when i tried to remove the paper cover it destroyed the number, thanks carlos … read more
Harry
Harry
1,907 satisfied customers
How do i clear the B200 error?((Printer error unplug printer
how do i clear the B200 error?((Printer error unplug printer and call service center) … read more
Nathan
Nathan
Engineer
30,135 satisfied customers
Yesterday, an update on my computer was done, a big one.
yesterday, an update on my computer was done, a big one. Since then, my canon printer mx922 won't scan. It doesn't recognize my pc … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I have a canon 1dx. Today while taking football team photos,
I have a canon 1dx. Today while taking football team photos, camera went dead. It will power up and then die again. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
When I try to print I keep geeting the mesage that I am "Out
When I try to print I keep geeting the mesage that I am "Out Of Paper" … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,075 satisfied customers
A CODE APPEARS, 5011 on my Cannon MG6820 printer. I've
A CODE APPEARS , 5011 on my Cannon MG6820 printer. I've followed the recommendation to shut off and unplug, but the code is still there. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
It won't print. the paper just goes straight through the
it won't print. the paper just goes straight through the printer … read more
Harry
Harry
1,907 satisfied customers
I keep getting error messages or printer idle. It just does
I keep getting error messages or printer idle. It just does not work consistently. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
For sometime now I have been receiving updates to be done to
Hi, for sometime now I have been receiving updates to be done to our printer which is Epson 3640. It keeps asking me for a password. We had been have updates without a password ***** again then all of… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
When i put a piece of paper in the printer it will not copy,
when i put a piece of paper in the printer it will not copy, or inlarge, it just says starting copy and nothing happens. If i try to copy from the computer it does just fine … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,437 satisfied customers
I am in WA (Perth). I have a Brother DCP-1510 printer. Today
Hi, my name is***** am in WA (Perth). I have a Brother DCP-1510 printer. Today I have (twice) scanned a document (2 pages). I did not see a 'place' where I could specify a destination folder. I havwe … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have CanonMP620 the printer works but not the scanner I am
I have CanonMP620 the printer works but not the scanner I am using windows 10 operating system … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
I have the HP Laserjet P1102w. It has stopped working and is
I have the HP Laserjet P1102w. It has stopped working and is offline. I have tried driver support online and it says it cannot locate my printer. It is connected direct to computer by cable. Reboot do… read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
I need to connect my printer. Deskjet. Just got it an I
I need to connect my printer JA: What's the brand and model of your printer? Customer: deskjet JA: How long has this been going on with your DeskJet? Customer: just got it an I don't know how to conne… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x