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When scanning my machine does routine but then cancels the…

Customer Question
When scanning my machine...

When scanning my machine does routine but then cancels the scanning, if i scan a blank sheet, it will scan it and send it to files on my computer. what is wrong with the scanner?

Technician's Assistant: What's the brand and model of your printer?

ENVY 4520 series

Technician's Assistant: How long has this been going on with your printer?

Since last thing yesterday, after doing about 70 or 80 successful scans

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Have never done so

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that i can think of, what is the problem with the scanner?

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
3/15/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 6 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

How do you scan? using the Scan button on your printer?

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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