Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Since a technician reset my laptop the printer won't print,

Customer Question
Hi there,since a technician...

Hi there,since a technician reset my laptop the printer won't print

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

The laptop is about 18 months old,will it need it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No thanks

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/15/2018
Technician: Viet - Printer Tech, Printer Technician replied 3 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,479
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. What's the model of your printer?

Is there any error or message?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 3 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Hi there, I will be available tomorrow afternoon.The laptop is a Asus homi.
Technician: Viet - Printer Tech, Printer Technician replied 3 months ago

Thank you. Also, can you please check the label(s) on your printer for the model of it?

And have you tried anything?

OK. Please reply back tomorrow afternoon. Thank you.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Hi Viet, My printer is HP Desktop 2620.
Technician: Viet - Printer Tech, Printer Technician replied 3 months ago
  1. Do you mean your HP printer model is Deskjet 2620, not Desktop 2620?
  2. Does your laptop have Windows XP, Windows Vista, Windows 7, Windows 8, or Windows 10?

Please reply at the box below. Thank you.

Ask Your Own Printers Question
Customer reply replied 3 months ago
sorry Deskjet.Windows 10
Technician: Viet - Printer Tech, Printer Technician replied 3 months ago

Thank you. Please download / install the printer driver software at the website below and check:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-deskjet-2600-all-in-one-printer-series/12319824/model/16779281/swItemId/al-182912-4

Please reply at the box below to continue. Thank you.

Ask Your Own Printers Question
Technician: Viet - Printer Tech, Printer Technician replied 3 months ago

If needed, use the direct website below to download / install the printer driver software file called DJ2600_Full_WebPack_43.2.2474... and check:

https://tinyurl.com/yakxqp9d

- How is it going?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further; we can schedule another time. Thank you.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Hi Viet, I havn't had any luck getting my printer working. Also I see I have been charged $34 on my Credit card,what was this for I am sure I was to pay only $5 to ask a question.
Technician: Joel Kalman, Engineer replied 3 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 978
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. Do you still need assistance?

Ask Your Own Printers Question
Technician: Joel Kalman, Engineer replied 3 months ago

This is not a free service. There is a $5 fully refundable deposit to open your account. The deposit will be applied to the value of your question when you are satisfied with the answer. If you are not satisfied, you do not have to pay.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Hello, No I still havn't been able to get my printer connected.I have already been charged $34 on my Visa for the answer.
Technician: Joel Kalman, Engineer replied 3 months ago

To correct the connection problem with your printer, we will need to remove your print server icon, uninstall your printer software, restart your computer, and download and install the latest drivers for your printer from the official manufacturer's support website. I can show you how to do this interactively. Please let me know when you are ready to continue.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Hi Joel, Sorry I havn't answered sooner. I have tried to follow your instructions but as I am not too good on the computer was unable to do that,therefore still not fixed.
Technician: Joel Kalman, Engineer replied 3 months ago

Please allow me to explain. Those were not my instructions. They were just a summary of my plan for how to resolve your problem. The charges are only provisional. They will be fully refunded if we are not successful here. I can give you detailed, step-by-step instructions on how to configure your printer software on your computer to get your printer connected. Please let me know when you are ready to continue.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Joel I allready have paid $34,what was this for please?
Customer reply replied 3 months ago
I UNABLE TO PAYI am unable to pay any more.i
Technician: Joel Kalman, Engineer replied 3 months ago

A $5 refundable deposit is applied to a higher negotiated fee for answering your question or resolving your problem. Satisfaction is guaranteed. If you are not satisfied, you will not be charged and the provisional charge for the question value will be refunded. The secure remote assistance service is a premium service for an additional charge. However, with your cooperation it may be possible to solve your problem without a remote connection.

Ask Your Own Printers Question
Was this answer helpful?
Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 978
978 Satisfied Customers
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

Joel Kalman is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,097 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,723 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,364 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,155 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,103 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Printer won't print fro pc, but prints off my phone.
printer won't print fro pc, but prints off my phone … read more
Cody
Cody
Computer Science
2,357 satisfied customers
I have a WF3620 and I can't print because I get error 0-97
I have a WF3620 and I can't print because I get error 0-97 message I shut it off several times and also replace the 2 low inks … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have a new Lenova Think Pad. I have used the CD Drive to
Hi, I have a new Lenova Think Pad. I have used the CD Drive to install a printer, and although it was very slow, it did work. However, I am now trying to install a different printer and the CD Drive i… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Printer will not print. Orange light is on. USB. Dont
Printer will not print. Orange light is on JA: How are you connecting to your printer: wirelessly or by USB? Customer: USB JA: When did you last update the printer driver software? Customer: Dont reme… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
How do I change an ink cartridge on a 2760? The carriage is
How do I change an ink cartridge on a 2760? The carriage is too far to the right for me to remove the used cartridge (black) … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
The copies i am printing are vague and not clear. XP330.
Hi JA: Hello. How can I help? Customer: The copies i am printing are vague and not clear JA: What's the brand and model of your printer? Customer: XP330 JA: How long has this been going on with your p… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Our power went out for several hours yesterday. When I
Our power went out for several hours yesterday. When I wanted to print something a few minutes ago, my iPad could not find the XP-440 printer. … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
40,479 satisfied customers
I have a Cannon TS9120 printer scanner and don't know how to
Hi there! I have a Cannon TS9120 printer scanner and don't know how to set up the scanner to scan documents and save them on my Mac. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Good mornng, The printer comlains that there is a paper jam
Good mornng, The printer comlains that there is a paper jam and there is not. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I have an HP3835 Allinone printer. I have a networking
I have an HP3835 Allinone printer. I have a networking problem/ Although it is connected on the same WiFi network as my laptop, the computer does not recognize the device. Also, if cable connected . … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I have Epson WF-2760 Printer......It will not print! Epson
I have Epson WF-2760 Printer......It will not print ! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I cant print. Canon MX882. 2 DAYS. DONT KNOW. I think I need
I think I need to down load the software for this printer… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
PAPER JAM ON PIXMA MG5500 series printer. Canon PIXMA MG5500
I am not at all familiar with that updating OS thing so probably never would be the right answer. I have had printer about 3 years … read more
John Castle
John Castle
BSC in Computing Network Management and Design
43 satisfied customers
The print head is not aligned.. I've donee the test prints
the print head is not aligned.. I've donee the test prints and it doesn't fix itself.. how do I get the print heads to align? its a gt 351 dog machine dtg … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I have a Hp office jet H470. The message is telling me the
I have a Hp office jet H470. The message is telling me the ink model is almost full. HOW CAN I GET A NEW ONE OR HAVE IT REPAIRED?. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I have a HP 110C printer that is currently offline and I
I have a HP 110C printer that is currently offline and I cannot get it to go online, that is, connect with my computer. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I am unable to change the printers screen back to ENGLISH
I am unable to change the printers screen back to ENGLISH language currently on Finnish ? … read more
Charlie
Charlie
Field engineer
Associate Degree
354 satisfied customers
Paper jam. Removed part of the paper. Think that some is
Paper jam. Removed part of the paper. Think that some is still stuck inside. Don't know how to remove it. It is not visible. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x