Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Epson xp420 conected to mac version 10.11.6 computer says it…

Customer Question
Epson xp420 conected to...

Epson xp420 conected to mac version 10.11.6 computer says it cant find printer

Technician's Assistant: How are you connecting to your XP420: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Was using printer to scan two days ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It is indicating low ink in two tanks

Submitted: 6 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 18 minutes by:
3/15/2018
Technician: tyroneboman, Technician replied 6 months ago
tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 10,638
Experience: Repair and Service Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
My goal is to give you the best experience possible!
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Canon pima printer, and my computer is an IMac.
I have a Canon pima printer, and my computer is an IMac. When I put the Canon disc in my IMAC, I got a message that the printer doesn't work with Apple computers. What can I do? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My WorkForce 3620 communicates only sporadically with my Mac
My WorkForce 3620 communicates only sporadically with my Mac (OS 10.11.6) It hasn't worked now for two days. It prints from the computer and faxes OK. "Communication Error" Check is the computer is co… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Does canon have a printer that will continue to print in
Does canon have a printer that will continue to print in black when one or more colors run out … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Epson XP420 printing very slowly. I mean to say COPYING very
I mean to say COPYING very slowly. The model is C462N and the serial no. is UDAP078469. We have had it for a couple of months … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Printer Epson XP420 will not connect to my computer and vice
Printer Epson XP420 will not connect to my computer and vice verca to do a SCAN .Tried all the instructions available including reinstalling from the disc. NO joy. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,170 satisfied customers
Printer EPSON XP211: Ink cartridges cannot be recognized and
Printer EPSON XP211 : Ink cartridges cannot be recognized and therefore not printing … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Printer will not work! Mac Book printing que says low on
Printer will not work! Mac Book printing que says low on ink. Just put new ink tanks in. All printer lights are on indicating OK ink. Using mg5520 wireless through Verizon house phone router. Have rec… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
It was working fine but went low on ink. I changed two
It was working fine but went low on ink. I changed two cartridges. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
WF 2650 just set up and drivers/firmware updated. Only
WF 2650 just set up and drivers/firmware updated. Only prints in cyan, black and white. New ink. Entire printer is new. Please advise.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Error message "incorrect printer head - install correct printer
Error message "incorrect printer head - install correct printer head". I have attempted reboot and checked all printer cartridges.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have recently updated my computer to 2007 and my Cannon tool
I have recently updated my computer to 2007 and my Cannon tool box is not compatible. How can I get an updated version so that I can scan and file my pictures plus?… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
My Epson Artisan 810 is a little over a year old and is having
My Epson Artisan 810 is a little over a year old and is having problem with printing that indicates a jet clog in the black. The normal cleaning procedure which I have done many times either corrects … read more
James
James
Network & System Administrator
Bachelor's Degree
9,067 satisfied customers
Pixma MP610 series Photo All-In-One printer Purchased 01-1202008
Pixma MP610 series Photo All-In-One printer Purchased 01-1202008 along with an Apple computer. Receiving print error #6B00 to replace empty ink cartridges. Never a problem before. The ink cartridges c… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am getting an error code 5010 and can not find it in the
I am getting an error code 5010 and can not find it in the manual. With alternating green and orange flashing lights.… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
Canon MP610- After 2 yrs of trouble free, the printer has stopped
Canon MP610- After 2 yrs of trouble free, the printer has stopped with "U052 The type of print head is incorrect. Install the correct print head". The cartridges are standard Canon and the same as usu… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Re Canon PIXMA MP530 - not functioning in copy or print - reportiong
Re:Canon PIXMA MP530 - not functioning in copy or print - reportiong error 5C01, which I can't find in the manual. Can you help at all?… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I installed a new color cartridge that I purchased from Canon
I installed a new color cartridge that I purchased from Canon and installed properly. I get a message that the cartridge cannot be recognized. I also counted the amber flashing lights and was instruct… read more
bineeshap009
bineeshap009
System Support Engineer
Bachelor's Degree
504 satisfied customers
Pixma MP610 is giving U052 error saying The type of printhead
Pixma MP610 is giving U052 error saying "The type of printhead is incorrect. Install the correct print head". This occurred after I cleared a paper jam. What do I do?… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x