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My Kodak printer is no longer connected to my computer. Hero…

Customer Question
My Kodak printer is...

My Kodak printer is no longer connected to my computer

Technician's Assistant: What Kodak model do you have?

Hero 4.2

Technician's Assistant: How long has this been going on with your Kodak printer?

Just now as I was trying to clean my printer

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Maybe 5 months ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I tried to connect to the computer again but it couldn't ffind my printer listed

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
I have an HP Envy computer
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/15/2018
Technician: Joel Kalman, Engineer replied 6 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,094
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Technician: Joel Kalman, Engineer replied 6 months ago

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. Do you still need assistance?

Ask Your Own Printers Question
Technician: Joel Kalman, Engineer replied 6 months ago

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. Do you still need assistance?

What is your computer operating system? What version of Windows do you have?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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