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My hp4500 will not scan unless i have a color cartridge in…

Customer Question
My hp4500 will not...

My hp4500 will not scan unless i have a color cartridge in it . is that so and if not how would I scan.

Technician's Assistant: Is there an error code on your printer when you try to scan?

Or what would I need

Technician's Assistant: When did you last update the printer driver software?

I bought this system 4 yrs ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Please Im trying to scan some documents and send them to some one this is very important

Submitted: 4 months ago.Category: Printers
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
am not going to do this
Answered in 8 hours by:
3/15/2018
Technician: Richard, Technician replied 4 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,063
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

This is correct, the unit will not work unless it has valid cartridges in it.

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Technician: Richard, Technician replied 4 months ago

Would you like any additional information from me?

Please let me know

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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,063
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Experience: Printer and scanner problem resolver for over 15 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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