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After I had a paper jam. I must had pull the paper out to…

Customer Question
Hi! After I had...

Hi! After I had a paper jam. I must had pull the paper out to hard. And it print not the same way. I must had put something off track

Technician's Assistant: What's the brand and model of your printer?

Pixma canon 3500

Technician's Assistant: How long... Read full answer

Hi! After I had a paper jam. I must had pull the paper out to hard. And it print not the same way. I must had put something off track

Technician's Assistant: What's the brand and model of your printer?

Pixma canon 3500

Technician's Assistant: How long has this been going on with your Pixma?

Just a week ago

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Just yesterday trying to copy a document and did not come out right.

Submitted: 1 year ago.Category: Printers
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Answered in 1 hour by:
3/15/2018
Technician: Ugo A, Computer Software Engineer replied 1 year ago
Ugo A
Ugo A, Computer Software Engineer
Category: Printers
Satisfied Customers: 72
Experience: Software Engineer at Quadrant
Verified

Good evening,

My name is*****'m sorry to hear about your printing issues.

I would suggest:

1) shutdown and unplug the printer

2) open the back portion of the printer

3) remove any jammed paper that you've found ; NOTE: be careful as some of the portions of the inside of the printer are hot

4) you might have to remove the ink cartridge to check for any more jammed paper bits

5) Plug in your printer, turn it on and print a file that you've printer in the past. It might just be one specific file that you are printing that gives bad print due to it's text style. This means that you have a font/text issue and not a printer issue. This is why I'm asking you to print a past file that you know should print well

If the above steps do not work, please let me know. Thanks.

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