Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

We have an err oxf4. Do not now

We have an err...

We have an err oxf4

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Do not now

Show More
Show Less
Ask Your Own Printers Question
Answered in 16 minutes by:
3/14/2018
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,981
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the model number of your printer?

Ask Your Own Printers Question
Customer reply replied 1 month ago
WF-2750 workforce

Thank you.

This is a “diffuse” message which simply denotes an internal fault (line feed error). That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Then remove the input paper supply.

Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the Inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage. Next take a piece of heavy paper like card stock and push that through the rollers (feed path) to dislodge any last bits of paper that may be stuck.

Slide the paper guides to the center then back out, fan the front edge of the paper stack, and replace the paper supply.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

Nathan

Ask Your Own Printers Question
Customer reply replied 1 month ago
Thank you paper jam

You're very welcome!

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,981
Experience: Computer networking/repair. 12+ years experience.
Verified
Nathan and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 28,981
28,981 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,246 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
Problem with printer system, 0x61000051. Wireless. Never
problem with printer system, 0x61000051 JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Customer: never u… read more
Harry
Harry
1,407 satisfied customers
How can I check the ink levels in my HP Photosmart Premium
How can I check the ink levels in my HP Photosmart Premium printer? … read more
Cris
Cris
60 satisfied customers
I now can't get my printer to show so i can use the scan app
i now can't get my printer to show so i can use the scan app on it … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
It just shuts off. HP lazer 240 I think. 5 minutes ago.
it just shuts off JA: What's the brand and model of your printer? Customer: HP lazer 240 I think JA: How long has this been going on with your HP printer? Customer: 5 minutes ago JA: When did you last… read more
Nathan
Nathan
Engineer
28,981 satisfied customers
Scan a document with the Cannon MG5420 Printer with Windows
Scan a document with the Cannon MG5420 Printer with Windows 10 … read more
Fran
Fran
IT Consultant
Associate Degree
164 satisfied customers
I NEED TO CHANGE MY BLACK INK CARTRIDGE. I CANT MOVE IT OVER
I NEED TO CHANGE MY BLACK INK CARTRIDGE. I CANT MOVE IT OVER TO THE RIGHT SO I CAN OPEN IT. … read more
Harry
Harry
1,407 satisfied customers
PRINTER NOT WORKING. UBS. DO NOT KNOW
PRINTER NOT WORKING JA: How are you connecting to your printer: wirelessly or by USB? Customer: UBS JA: When did you last update the printer driver software? Customer: DO NOT KNOW JA: Anything else yo… read more
Cody
Cody
Computer Science
2,156 satisfied customers
I was in the process of connecting my computer to my HP6520
I was in the process of connecting my computer to my HP6520 all in one printer and did something wrong before it was completely installed, andnow I seem to have lost it! … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
It won't print. Brother MFC L27400W. It does this but
It does this but usually prints after troubleshooting , not too long … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
PURCHASED A CANON ts3122. it will not print. however, it did
PURCHASED A CANON ts3122. it will not print. however, it did print the alignment page … read more
Cris
Cris
60 satisfied customers
The printer will not accept instructions to copy info from
The printer will not accept instructions to copy info from the computer. It does copy what I put on the glass plate. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Canon MG 6765, is not printing, showing error B203. Please
Canon MG 6765, is not printing, showing error B203. Please please help fix this. … read more
Eric Ewing
Eric Ewing
University IT Manager
154 satisfied customers
My printer will not print on the glossy paper keeps coming
hello my printer will not print on the glossy paper keeps coming out wet and smugged … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
I am trying to set up my new HP Envy Photo 6255 printer on
I am trying to set up my new HP Envy Photo 6255 printer on my Apple OS 10 Capitan. I have joined my home network but the screen on the printer says "Waiting for Web Service... … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
Canon MG 6765, is not printing, showing error B203. Please
Canon MG 6765, is not printing, showing error B203. Please please help fix this. … read more
Nathan
Nathan
Engineer
28,981 satisfied customers
I am trying to copy some 4x6 photos. I can't figure out the
I am trying to copy some 4x6 photos. I can't figure out the process. Please help. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
The ink cartridge slams to the left then goes back all the
The ink cartridge slams to the left then goes back all the way to the right, malfunction … read more
Harry
Harry
1,407 satisfied customers
Unable to connect TS5160 to wireless. Wireless. Never
Unable to connect TS5160 to wireless JA: How are you connecting to your printer: wirelessly or by USB? Customer: wireless JA: When did you last update the printer driver software? Customer: never JA: … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,246 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x