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I have a Canon MP620 series printer. I have printed with it,

Customer Question
I have a Canon...

I have a Canon MP620 series printer. I have printed with it, attached to an HP computer for years. I have a new problem. The computer recognizes the printer and recognizes that all of the ink cartridges are full. In fact, the printer sends paper through the printer normally. Unfortunately, the paper comes through with nothing printed on it. I have tried this several times. I have disconnected and reconnected the printer from the computer several times. I have no more ideas.

Technician's Assistant: What kind of computer or device are you printing from?

An HP computer with an hp pavilion tower

Technician's Assistant: How long has this been going on with your Pixma?

The problem with my Canon printer started about 10 days ago. I don't know what "Pixma" means.

Submitted: 6 months ago.Category: Printers
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Answered in 2 hours by:
3/14/2018
Technician: Sheri, Expert replied 6 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 936
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. What version of Windows do you have on the computer you are printing from?

Regards,

Sheri-Expert

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Technician: Sheri, Expert replied 6 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Technician: Sheri, Expert replied 6 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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