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I am getting "printer in an error state" with both a Canon…

Customer Question
Hi, I'm Norv and...

Hi, I'm Norv and I am getting "printer in an error state" with both a Canon MG7760 and an IP4850 printer. I am running the latest update WIN 10.

Technician's Assistant: Is your MG7760 displaying the error on all print jobs, even after you restart it?

Yes, but the error state is shown on the PC not on the printer display.

Technician's Assistant: When did you last update the printer driver software?

OH, couple of months????

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Cable connections are fine. Network connection worked but is unreliable. Thought USB connection would be fine.

Submitted: 4 months ago.Category: Printers
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Answered in 3 hours by:
3/15/2018
Technician: Syseng, Engineer replied 4 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,840
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

Since the printers were just recently working, I recommend a power reset on both printers as

that will drain errors from memory and may resolve the issue and a power surge or brownout is often the cause of this issue. Unplug the printer power cord and unplug all peripherals. Then leave the printer for about 5 minutes to let all power drain. Then plug the printer power cord

into a wall socket (not a surge protector or power strip) and then plug the

printer back into all peripherals. Then power up the printer and test to see

if the issue is resolved.

Please let me know the result and if you need further assistance.

Thanks,

David.

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Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,840
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Experience: Microsoft Certified with over 17 years experience in system integration and development

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