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It is on Wi-Fi and won't print. Says status offline.

Customer Question
It is on Wi-Fi...

It is on Wi-Fi and won't print. Says status offline

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

I haven't

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No Just hello Pearl Wilson. I am Lila Wilson

Submitted: 4 months ago.Category: Printers
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Answered in 5 minutes by:
3/14/2018
Technician: Jason Jones, Technician replied 4 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,276
Experience: 10+ years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

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Technician: Jason Jones, Technician replied 4 months ago

May I remotely connect to your computer, so I can troubleshoot and fix this issue for you?

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Customer reply replied 4 months ago
I am not in a position to spend $39
Customer reply replied 4 months ago
Just tell me what to do
Technician: Jason Jones, Technician replied 4 months ago

Before I can give you the solution to the problem, I have to figure out what the problem is.

When was the last time that you were able to print to the printer wirelessly?

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Customer reply replied 4 months ago
I just paid $5.00 Can you fix this or do I have to cancel trial?
Customer reply replied 4 months ago
It printed last week
Technician: Jason Jones, Technician replied 4 months ago

Please, unplug the power to the printer, plug it back in, and turn it on. After it is turned back on, it will automatically reconnect to your wireless signal. So, wait a few minutes after it is back on and ready. Once that is ready, please try and print again. Did that work?

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Customer reply replied 4 months ago
No status is offline
Customer reply replied 4 months ago
Status says offline
Technician: Jason Jones, Technician replied 4 months ago

Please, reconnect the printer to the wireless signal and test it once more.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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