Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Hp8620e printer says "not authorized" Hp8620e. Awhile. Os…

Customer Question
Hp8620e printer says "not...

Hp8620e printer says "not authorized"

Technician's Assistant: What's the brand and model of your printer?

Hp8620e

Technician's Assistant: How long has this been going on with your printer?

Awhile

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Os mac High Sierra 10.3

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 hours by:
3/14/2018
Technician: Harry, Engineer replied 4 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,631
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 4 months ago
I WANT MY $5.00 BACK!!
Customer reply replied 4 months ago
CANCEL MY ORDER YOU GUYS ARE JUST ONE MORE RIP OFF!!!!!
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have purchased an HP Officejet Pro 8710. I set it up with
I have purchased an HP Officejet Pro 8710. I set it up with no problems--so I thought. My computer is an iMacPro (Mac)OS High Sierra. It prints fine from my computer, however, I can't get it scan. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
296 satisfied customers
I have a cannon i80 series color bubble jet printer. It is
I have a cannon i80 series color bubble jet printer. It is saying that I need a new driver. I am not sure how or where to get it from. … read more
Cris
Cris
60 satisfied customers
I am trying to find a printer driver for a Canon i9900 that
I am trying to find a printer driver for a Canon i9900 that is compatible with Mac OS 10.13.4 (High Sierra) … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Why can't I install my printer hp office pro 6987 after
why can't I install my printer hp office pro 6987 after upgrading the os high sierra? … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
It's a canon MX860 and had to replace hard drive on Mac
it's a canon MX860 and had to replace hard drive on Mac desktop with High Sierra and now Canon can't be found … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I hav e a 1900D canon printer and trying to print from a
I hav e a 1900D canon printer and trying to print from a macBook air. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I am using MacOS High Sierra Version 10.13.1. My HPDesignjet
I am using MacOS High Sierra Version 10.13.1. My HPDesignjet T120 is showing an error message. I have uninstalled and reinstalled the printer but this has not fixed the problem. … read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
Since upgrading to Mac High Sierra, none of my printers will
Since upgrading to Mac High Sierra, none of my printers will print … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
625 satisfied customers
I cannot connect to why printer via wi-fi I cannot connect
I cannot connect to why printer via wi-fi I cannot connect to my printer via wifi. Works from one computer, but not another on the same network … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
625 satisfied customers
I have a PIXMA MX310 that I set up a few years ago on my
I have a PIXMA MX310 that I set up a few years ago on my Mac. I recently got a Mac High Sierra and the setup CD-ROM doesn't install the MX310 on it. I keep getting a message telling me that no driver … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I have an MG8120 Printer. I can't open the MP Navigator
I have an MG8120 Printer. I can't open the MP Navigator program to scan documents. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Mac mini and recently upgraded to their High Sierra
I have a Mac mini and recently upgraded to their High Sierra OS. It doesn't recognize my printers. I have a MP640R and a Pixma iX6820. … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
261 satisfied customers
I have the Surecolor P800. I have just downloaded a Beta
I have just downloaded a Beta version of Mac OS High Sierra - version 10.13.1 Beta (17B35a) It's an Epson Surecolor P800 and a year old. Worked perfectly but Ive messed things up by installing a Beta version of High Sierra and get "filter failed" Anything I can do? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
My printer had been working just fine, but awhile ago it
Hi, My printer had been working just fine, but awhile ago it stopped receiving from my iMac. I'm just getting around to trying to figure out the problem … read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
I have a Macbook 5.2, Mac OS X, Version 10.5.8. It is connected
I have a Macbook 5.2, Mac OS X, Version 10.5.8. It is connected to a Canon Pixma MP480 series printer via Airport Express. The printer is not printing documents sent from the Mac but it does print doc… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My Canon iP4600 will not print. This problem began yesterday
My Canon iP4600 will not print. This problem began yesterday when I installed a new ink cartridge. Now, the printer will not even print a test page. I receive a message that says, "Unable to open prin… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
I have a Canon mp830 printer connected directly to an iMac.
I have a Canon mp830 printer connected directly to an iMac. The printer was working this morning...but then it started making a clicking sound...and the following error message appeared: Error Number … read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
i have a wireless canon MP620 printer and things wont print.
i have a wireless canon MP620 printer and things wont print. it keeps saying printer offline and i have no idea what to do. how do i get my printer to actually print… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x