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The paper comes out the back of my 725 artisan when I

Customer Question
The paper comes out...

The paper comes out the back of my 725 artisan when I attempt to print. I haven't used the printer in several months

Technician's Assistant: What's the brand and model of your printer?

Epson artisan 725

Technician's Assistant: How long has this been going on with your Artisan?

Just now, as I stated I haven't used the printer in several months

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Today

Submitted: 4 months ago.Category: Printers
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Answered in 15 minutes by:
3/14/2018
Technician: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 725
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. It sounds like you may have 2 sided printing on, but do not have the auto duplexer attached. Please click on the link below and review page 52 of the manual to see the auto duplexer diagram:

https://files.support.epson.com/pdf/art725/art725qr.pdf

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

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Technician: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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