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There's gaps in the printing. I've gone through cleaning the…

Customer Question
There's gaps in the...

There's gaps in the printing. I've gone through cleaning the heads several times and it isn't helping to correct the problem

Technician's Assistant: What's the brand and model of your printer?

Epson WF-7620

Technician's Assistant: How long has this been going on with your WF-7620?

A couple of weeks

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It's been a while

Submitted: 4 months ago.Category: Printers
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Answered in 3 hours by:
3/14/2018
Technician: Sheri, Expert replied 4 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 720
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please click on the link below to access the manual for that printer. Once in the manual, click to expand the section called "adjusting print quality" and click to expand print head alignment. Follow the instructions to run the alignment process. Then test. Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Link: https://files.support.epson.com/docid/cpd3/cpd39381/index.html

Regards,

Sheri-Expert

Regards,

Sheri-Expert

Ask Your Own Printers Question
Technician: Sheri, Expert replied 4 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Sheri
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Category: Printers
Satisfied Customers: 720
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Experience: Owner/Consultant at Computer Rescue, Inc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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