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I was given a new computer that has no disk drive. I have…

Customer Question
I was given a...

I was given a new computer that has no disk drive. I have managed to download the manual. However, I also need to download the onscreen menu, save scan to computer, and print preview and save to computer options.

Technician's Assistant: What's the brand and model of your printer?

Canon MP496

Technician's Assistant: How long has this been going on with your MP496?

I typoed. It is Canon MP 495. I tried downloading the disk a month or so ago on my network laptop. It could not locate the printer. I can print a file already on my computer, but cannot scan and save to this computer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Those are the questions I know how to explain. I don't seem to have the navigator program for the printer either.

Submitted: 4 months ago.Category: Printers
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Answered in 4 hours by:
3/14/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 4 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

What Operating system is installed in your computer?

Ask Your Own Printers Question
Customer reply replied 4 months ago
Microsoft10
Customer reply replied 4 months ago
Microsoft 10
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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