How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
Type Your Printers Question Here...
Shefin is online now
A new question is answered every 9 seconds

I was given a new computer that has no disk drive. I have

Customer Question

i was given a new computer that has no disk drive. I have managed to download the manual. However, I also need to download the onscreen menu, save scan to computer, and print preview and save to computer options.
JA: What's the brand and model of your printer?
Customer: Canon MP496
JA: How long has this been going on with your MP496?
Customer: I typoed. It is Canon MP 495. I tried downloading the disk a month or so ago on my network laptop. It could not locate the printer. I can print a file already on my computer, but cannot scan and save to this computer.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Those are the questions I know how to explain. I don't seem to have the navigator program for the printer either.
Submitted: 8 months ago.
Category: Printers
Expert:  Elgin Vega replied 8 months ago.

Hi, my name is***** will try my best to help you with this request.

What Operating system is installed in your computer?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
Microsoft 10