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My HP 3833 will not stay on color print. changes to

Customer Question
My HP 3833 will...

My HP 3833 will not stay on color print. changes to monochrome. days there is a conflict?

Technician's Assistant: What HP model do you have?

OfficeJet 3833

Technician's Assistant: How long has this been going on with your OfficeJet?

Just today I changed ink cartriages

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

It did an update this morning and that is when things went wrong

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That is all I know.

Submitted: 5 months ago.Category: Printers
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Answered in 3 minutes by:
3/13/2018
Technician: Sudipto, Engineer replied 5 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,158
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 5 months ago

Let me know when you want to continue?

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Customer reply replied 5 months ago
Ready
Technician: Sudipto, Engineer replied 5 months ago

Ok, did you check the ink levels?

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Customer reply replied 5 months ago
New ink
Technician: Sudipto, Engineer replied 5 months ago

Did you try to clean the printhead?

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Customer reply replied 5 months ago
I did
Customer reply replied 5 months ago
Message says there is a conflict in settings?
Technician: Sudipto, Engineer replied 5 months ago

Can you tell me the exact error message?

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Customer reply replied 5 months ago
Color changed due to conflict in printer settings
Technician: Sudipto, Engineer replied 5 months ago

Do you get this error message" color was changed to monochrome because of a conflict with another printer setting"

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Customer reply replied 5 months ago
That what is says
Technician: Sudipto, Engineer replied 5 months ago

Do you have any other printer installed?

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Customer reply replied 5 months ago
It appears you want another 39 $ to get into my computer. Thanks for nothing.
Technician: Sudipto, Engineer replied 5 months ago

That is a general offer send to all the customers, if you do not want that then, just ignore that message?

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Category: Printers
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