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My Canon T5i pop up flash has stopped working. When I

Customer Question
My Canon T5i pop...

My Canon T5i pop up flash has stopped working. When I attempt to shoot a picture with flash I get a Busy Message then an Err 50 message indicating that the shooting is not possible due to an error. How do I get the flash working again?

Technician's Assistant: How old is your T5I?

Three or four years old

Technician's Assistant: What have you tried so far with your T5I?

I tried shooting on TV and on A (automatic) Nothing worked

Submitted: 6 months ago.Category: Printers
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Answered in 28 minutes by:
3/13/2018
Technician: jeffreybongers, Engineer replied 6 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,124
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the Canon T5i printer?

Kind regards,

Jeffrey

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Customer reply replied 6 months ago
The T5i is a camera
Technician: jeffreybongers, Engineer replied 6 months ago

Understood.

Sorry, I misread.

Can we please try the following:

Err 50

Description: A malfunction related to the electric control has been detected.

Resolution: Turn the power off, then remove and re-install the battery. Then turn the power on again.

It would be greatly appreciated to rate me 5 stars after this conversation. The rating can be done in the top of this screen.

Please let me know how this goes.

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 6 months ago

how are we going?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 6 months ago

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate my answer after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff

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Category: Printers
Satisfied Customers: 1,124
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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