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Why am I receiving promotional advertising on my printer…

Customer Question
Why am I receiving...

Why am I receiving promotional advertising on my printer screen? How do I ged rid of the advertising?

Technician's Assistant: What's the brand and model of your printer?

I have a HP Officejet Pro 8500 Wireless.

Technician's Assistant: How long has this been going on with your OfficeJet?

Not sure, I'm guessing for the last few weeks.This is now interfering with the operation of this printer. Yesterday, I was not able to print off a fax receipt, because of this advertising. Not happy.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I need to know how to get rid of this advertising.

Submitted: 4 months ago.Category: Printers
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Answered in 11 minutes by:
3/13/2018
Technician: arsufi2002, Technician replied 4 months ago
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,769
Experience: Experience in all major branded printers
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Technician: arsufi2002, Technician replied 4 months ago

Let me know when you are ready

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Customer reply replied 4 months ago
I am ready
Customer reply replied 4 months ago
Readg
Technician: arsufi2002, Technician replied 4 months ago

ok

Ask Your Own Printers Question
Technician: arsufi2002, Technician replied 4 months ago

Are you messaging me from computer?

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Technician: arsufi2002, Technician replied 4 months ago

Request you to download and run secure remote tool from below link

Click here to download file

Double click to run file after download

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Customer reply replied 4 months ago
I am not prepared to spend any further monies to get the answer. Sorry
Technician: arsufi2002, Technician replied 4 months ago

wait...

This doesn't require further payment

Ask Your Own Printers Question
Technician: arsufi2002, Technician replied 4 months ago

Just download and run tool

Click here to download file

Double click to run file after download

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Technician: arsufi2002, Technician replied 4 months ago

awaiting reply

Ask Your Own Printers Question
Customer reply replied 4 months ago
Just tried to open download and got a message that said my Safari could not open the download. Do you have a further suggestion?
Technician: arsufi2002, Technician replied 4 months ago

Are you having Windows PC or MAC?

Ask Your Own Printers Question
Customer reply replied 4 months ago
I have a Mackbook Air
Technician: arsufi2002, Technician replied 4 months ago

I thought you have Windows PC, i will opt out to MAC expert

Thank You

Ask Your Own Printers Question
Customer reply replied 4 months ago
ok
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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