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How can I remove or replace a faulty ink cartridge when the…

Customer Question
How can I remove...

How can I remove or replace a faulty ink cartridge when the printer (MB5320) is registering empty?

Technician's Assistant: What's the model of your printer?

The yellow ink cartridge was replaced recently and is not functioning properly. How can I replace it?

Technician's Assistant: The Printer Technician will be able to walk you through that. Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error message. When I open the cover the yellow cartridge does not move into the eject position.

Submitted: 4 months ago.Category: Printers
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Answered in 7 minutes by:
3/13/2018
Technician: Suhasini Velu,
 replied 4 months ago
Suhasini Velu
Category: Printers
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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